Service Management Operations Lead

Garrett - Advancing Motion; Madurai District; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Garrett - Advancing Motion in Tamil Nadu, India is seeking a Service Management Operations Lead to oversee IT service management operations. The candidate will enhance platform performance and lead improvements through automation and innovative practices to support business goals.

The ideal candidate holds a Bachelor's degree in IT, has 3–5 years of relevant experience, and possesses strong knowledge of IT service management processes. A focus on vendor management and compliance is essential.

Qualifications

• Bachelor’s degree in Information Technology or a related field, or equivalent practical experience.
• 3–5 years of relevant IT experience.
• Strong knowledge of IT service management processes and best practices.

Responsibilities

• Lead operations and continuous improvement of IT service management platforms.
• Drive platform enhancements and process standardization.
• Define and implement automation strategies for efficiency.

Skills

IT service management processes

Automation tools

Stakeholder management

Problem-solving

Education

Bachelor’s degree in Information Technology or related field

Tools

ServiceNow

Job description

Job Description

We are looking for a Service Management Operations Lead to drive operational excellence across our IT service management ecosystem. In this role, you will lead the performance, governance, and continuous improvement of service management platforms, while advancing automation, AI-enabled capabilities, and modern service delivery practices that support business goals.

What You’ll Do

• Lead day-to-day operations and continuous improvement of IT service management platforms, including ServiceNow and the IT service portal
• Drive platform enhancements, governance, configuration, and process standardization
• Define and implement automation strategies to improve efficiency, reduce manual effort, and enable data‑driven service decisions
• Expand the use of AI, automation, and self‑healing capabilities to enhance user experience and service quality
• Partner with IT and business stakeholders to optimize workflows and support transformation initiatives
• Oversee external service management resources, ensuring strong delivery, accountability, and ongoing development
• Manage vendor relationships, budgets, and performance for service management technologies and services
• Ensure alignment with security, compliance, and data privacy requirements

What We’re Looking For

• Bachelor’s degree in Information Technology or a related field, or equivalent practical experience
• 3–5 years of relevant IT experience
• Strong knowledge of IT service management processes and best practices
• Experience with ticketing systems; ServiceNow administration experience is a plus
• Familiarity with automation tools, APIs, integrations, scripting, AI‑enabled solutions, and analytics/reporting
• Understanding of IT security, compliance, and cloud‑based environments
• Strong leadership, communication, stakeholder management, and problem‑solving skills

If you are passionate about improving service delivery through automation, innovation, and operational excellence, we’d love to hear from you.