Service Improvement Manager

Rolls-Royce plc; India; Sur place; INR 3 500 000 - 7 000 000; Plein temps

Résumé du poste

Rolls-Royce plc in Bengaluru, India seeks a Service Improvement Manager to lead the GBS Service Improvement capability as a Center of Excellence. You will govern the CI portfolio, drive Lean Six Sigma initiatives, and partner with Service Management, Global Process Owners and Digital teams to deliver high-impact improvements.

The role requires 15+ years in CI/Operational Excellence within GBS or shared services, with Lean Six Sigma Black Belt and PMP/PRINCE2 certifications; ITIL preferred.

Qualifications

• 15+ years of experience in Continuous Improvement, Operational Excellence, or Service Management within GBS or shared services.
• Proven Lean Six Sigma deployment, governance and value delivery in complex, matrixed orgs.
• Experience partnering with Global Process Owners, Service Management and digital/automation teams.

Responsabilités

• Lead and continuously enhance the GBS Service Improvement framework embedding Lean Six Sigma across operations.
• Govern SI methodologies, standards, and value tracking to drive measurable outcomes.
• Collaborate with Service Management, GPOs, and Digital teams to prioritise and deliver high-impact initiatives.
• Lead a matrix of Service Improvement Leads and develop Lean capabilities through coaching and training.
• Oversee end-to-end SI portfolio with pipeline governance and benefit realization.

Connaissances

Lean Six Sigma

PMP/PRINCE2

ITIL

Change Management

Stakeholder Management

Formation

Bachelor's or Master's in Business/Finance/Operations

Description du poste

Job Title: Service Improvement Manager

Location: Bengaluru

Fulltime/Permanent

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Summary

You will lead the GBS Service Improvement (SI) capability as a central Centre of Excellence embedded within Service Management. Govern the GBS-wide improvement portfolio, ensuring structured prioritization, disciplined execution, and measurable benefit realization. Integrate Service Improvement into the GBS Operating Model, linking performance management, process excellence, automation, and customer experience into a continuous feedback loop. Lead embedded Service Improvement Leads across service lines and drive culture of Lean and Six Sigma excellence across GBS.

Key Responsibilities

• Lead and continuously enhance the GBS Service Improvement (SI) framework, embedding Lean Six Sigma principles across service operations.
• Establish and govern SI methodologies, standards, and value tracking to drive measurable business outcomes.
• Strong stakeholder management with the ability to partner with Service Management/Continuous Improvement teams, Global Process Owners, Service Line Leaders and Digital teams to prioritize and deliver high-impact improvement initiatives.
• Work across a complex matrix organization and influence stakeholders across functions, locations and leadership levels.
• Build and develop Lean capabilities through training, coaching, certification, and continuous improvement best practices.
• Govern the end-to-end SI portfolio, ensuring robust pipeline management, governance, accountability, and benefit realization.
• Drive data-led improvements by translating service performance, customer feedback, process maturity, audit findings, and automation opportunities into prioritized initiatives.
• Monitor, validate, and report realized benefits including cost savings, productivity, quality, service experience, risk reduction, and operational efficiency.
• Lead and inspire a culture of continuous improvement, disciplined problem-solving, and operational excellence while serving as a trusted advisor to senior GBS leadership.

Qualifications

15+ years of experience in Continuous Improvement, Operational Excellence, or Service Management within Global Business Services (GBS) or shared services environments, with proven leadership of enterprise-wide CI programs. Demonstrated expertise in Lean Six Sigma deployment, governance, and delivering measurable business value across complex, matrixed organizations. Strong experience partnering with Global Process Owners, Service Management teams, and digital/automation functions to drive transformation and operational excellence. Proven ability to lead enterprise improvement portfolios, benefit realization, and governance frameworks while fostering a culture of continuous improvement.

Bachelor's or Master’s degree in Business, Finance, Accounting, Operations or a related discipline.

Mandatory certifications: Lean Six Sigma Black Belt, PMP/PRINCE2 (or equivalent Project Management certification), and Change Management certification; ITIL certification preferred.

Our Vision

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation program aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company.

Commitment to Inclusion

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet’s vital power needs.