Service Engineer- Kolkata

Arjo Italia S.p.A.; Kolkata District; On-site; INR 400,000 - 600,000; Full time

Job summary

Arjo Italia S.p.A. seeks a dedicated Field Service Engineer to install, service, and maintain medical equipment across hospital accounts in India. The role emphasizes proactive maintenance, fault diagnosis, and customer training to ensure high equipment uptime.

You will travel within the territory to support customer requirements and collaborate with hospital staff and channel partners. A Diploma in Engineering or BE with relevant experience is required, with market-competitive remuneration.

Qualifications

• Knowledge of basic testing tools and electronics.
• Experience with basic electronic components and PCB level repair.
• Strong communication skills and proficiency with MS Office applications.

Responsibilities

• Install, service, and maintain medical equipment across assigned accounts.
• Perform preventive maintenance and respond to breakdown calls to maximize uptime.
• Diagnose and repair faults at component and PCB level.
• Promote AMC/CMC contracts to support recurring service revenue.
• Provide technical and operational support to hospital staff and channel partners.
• Ensure safe usage guidance to customers for patient safety and efficiency.
• Maintain accurate service reports and documentation in system.
• Coordinate with internal teams for spare parts, logistics, and escalations.
• Adhere to safety, quality, and regulatory standards during service activities.

Skills

Testing tools

Electronic components

PCB repairs

MS Excel/Word

Communication

Education

Diploma in Engineering

BE (Electrical/Electronics)

Job description

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Location: Kolkata (IND), Kolkata, IN - India

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Job Description

About Arjo

Arjo provides medical equipment and solutions for hospitals and elderly care markets, including pressure area care, patient handling, and diagnostic equipment. We are a market leader in medical equipment rentals and capital equipment sales, operating under ISO 13485 certified Quality Management System.

Employer Arjo (ArjoHuntleigh Healthcare India Pvt Ltd)

ArjoHuntleigh Healthcare India Pvt Ltd, a 100% subsidiary of Arjo AB Sweden is operating in India for the last 25 years and employing over 200 people in 39 cities. The company deals with products in Pressure Injury Prevention, Venous Thromboembolism (VTE) Prevention, Medical Beds and Patient Handling; in addition to holding a significant presence in the Diagnostics segment with products like Patient Monitors, Fetal Monitors and Dopplers. The company has pioneered the concept of rental sales in Corporate Hospitals of India with the products that it offers. The company commands a leadership position in the product segments that it operates in and enjoys the trust of Doctors and Nurses in over 1000+ major hospitals in India .

Role Purpose

Ensure optimal performance and reliability of medical equipment by delivering high-quality service, technical support, and maintenance solutions, while enhancing customer satisfaction and driving service revenue through AMC/CMC contracts.

Role Overview

The role involves installation, servicing, and maintenance of medical equipment across assigned accounts, along with providing technical and operational support to customers and channel partners. The incumbent will be responsible for troubleshooting, repairs, service documentation, and promoting annual maintenance contracts, while ensuring timely resolution of issues and adherence to quality and compliance standards

Key Responsibilities

• Install, service, and maintain medical equipment including patient handling systems, beds, and hygiene solutions.
• Perform preventive maintenance and attend breakdown calls to ensure maximum equipment uptime.
• Diagnose and repair faults, including basic electronic, PCB, and component-level troubleshooting.
• Promote and drive AMC/CMC contracts to support recurring service revenue.
• Provide technical and operational support to hospital staff, caregivers, and channel partners.
• Ensure proper usage guidance to customers to support patient safety and caregiver efficiency.
• Maintain accurate service reports, documentation, and system updates.
• Coordinate with internal teams for spare parts, logistics, and escalations.
• Ensure compliance with safety, quality, and regulatory standards during all service activities.
• Travel within the assigned territory to support customer requirements.

Mandatory Skills-

Knowledge of Basic Testing tools, Basic Electronic Components, Card or PCB Repairs, Knowledge of Microsoft XL/Word, Internet, Good communication skill.

Other Skills-

Problem solving Attitude, Patience and Good Customer management.

Qualifications & Experience : Diploma in Engineering (2 - 3 yrs) OR BE with 2 years of experience

CTC Offered : As per market standards.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.