Service Engineer - Customer Support OIS

461s Siemens Healthcare Private Limited; Kolkata Metropolitan Area; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Siemens Healthineers is seeking a Service Engineer – Customer Support_OIS to provide technical support, installation, configuration, troubleshooting, and maintenance of Oncology Information Systems and related IT infrastructure. You will support hospitals to maximize system availability and patient care.

You will resolve issues across Windows Server, databases, networking, and hardware, while coordinating with cross-functional teams and traveling to customer sites as needed.

Qualifications

• Bachelor’s degree or diploma in Computer Science, Information Technology, Electronics, or a related discipline.
• Experience in IT infrastructure support, Windows Server administration, and troubleshooting.
• Working knowledge of server hardware, storage, networking, databases, and Windows client operating systems.
• Good analytical, problem-solving, communication, and customer-handling skills.
• Ability to work collaboratively with cross-functional teams and manage service priorities effectively.
• Willingness to travel to customer sites when required.

Responsibilities

• Provide Level 1 and Level 2 technical support for OIS applications, servers, clients, and IT infrastructure.
• Troubleshoot Windows Server operating systems, databases, networking, hardware, and application issues.
• Support OIS installation, upgrades, migrations, configuration, and preventive maintenance activities.
• Monitor and resolve customer issues through remote support and onsite service visits.
• Coordinate with Field Service Engineers, Application Specialists, engineering, and cross-functional teams to resolve issues.
• Perform proactive system health checks and recommend corrective actions to improve reliability.
• Maintain service records and technical documentation according to company processes.
• Meet service performance targets such as SVA, MTTR, and FVFR.

Skills

IT infrastructure support

Windows Server administration

Troubleshooting

Communication skills

Customer handling

Education

Bachelor’s degree or diploma in Computer Science, Information Technology, Electronics, or related discipline

Tools

SQL Server

Virtualization

Backup solutions

Enterprise server infrastructure

Microsoft certifications

Job description

Job Description: Service Engineer – Customer Support_OIS (Software Support)

Job Summary We are looking for a skilled and customer-focused OIS Engineer to provide technical support, installation, configuration, troubleshooting, and maintenance of Oncology Information Systems (OIS) and associated IT infrastructure. The role involves supporting hospitals and cancer care centres to ensure system availability, minimize downtime, and maintain high customer satisfaction.

• Provide Level 1 and Level 2 technical support for OIS applications, servers, clients, and associated IT infrastructure.
• Troubleshoot Windows Server operating systems, databases, networking, hardware, and application-related issues.
• Support OIS installation, upgrades, migrations, configuration, and preventive maintenance activities.
• Monitor and resolve customer issues through remote support and onsite service visits, as required.
• Coordinate with Field Service Engineers, Application Specialists, Engineering, and other cross-functional teams to resolve technical issues.
• Perform proactive system health checks, identify potential risks, and recommend corrective actions to improve system reliability.
• Support server and client hardware replacement, operating system upgrades, backups, and disaster recovery activities.
• Maintain accurate service records, technical documentation, and case updates in accordance with company processes.
• Meet service performance targets, including Service Availability (SVA), Mean Time to Resolution (MTTR), and First Visit Fix Rate (FVFR).
• Follow established quality, information security, data privacy, and regulatory compliance requirements.

Required Qualifications and Skills

• Bachelor’s degree or diploma in Computer Science, Information Technology, Electronics, or a related discipline.
• Experience in IT infrastructure support, Windows Server administration, and troubleshooting.
• Working knowledge of server hardware, storage, networking, databases, and Windows client operating systems.
• Good analytical, problem-solving, communication, and customer-handling skills.
• Ability to work collaboratively with cross-functional teams and manage service priorities effectively.
• Willingness to travel to customer sites when required.

Preferred Qualifications

• Experience supporting healthcare IT applications, hospital information systems, or clinical systems.
• Knowledge of SQL Server, virtualization technologies, backup solutions, and enterprise server infrastructure.
• Experience with remote troubleshooting, incident management, and preventive maintenance.
• Relevant IT certifications or training in Microsoft technologies, networking, or server administration.

Key Competencies

• Customer focus and service excellence
• Technical troubleshooting and problem-solving
• Ownership and accountability
• Teamwork and collaboration
• Effective communication
• Continuous learning and process improvement

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously.

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

As an equal opportunity employer, we welcome applications from individuals with disabilities.