Field Service Engineer- North India

461s Siemens Healthcare Private Limited; Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Siemens Healthineers is seeking a Field Service Representative in Delhi to service Varian Medical Systems equipment at client sites. You will troubleshoot, install, upgrade, and maintain systems while meeting credentialing requirements for access.

The role demands strong communication, time management, and the ability to coordinate with customers, management, and technical teams across multiple sites. Minimum experience includes 3–8 years in field service engineering.

Qualifications

• Complete understanding of technical documentation and complex diagnostics.
• Experience with multi-site, multi-vendor customer sites and networking.
• Maintains certification status and can perform upgrades without supervision.
• Proficient in written and verbal communication; able to defuse difficult situations.

Responsibilities

• Troubleshoot, diagnose, and repair VMS equipment within a field territory.
• Perform preventative maintenance, installations, and upgrades per guidelines.
• Manage time and schedule for maintenance, installations, and calls.
• Elevate incidents when necessary and coordinate with senior staff.
• Maintain territory records and customer relationships through clear communication.

Skills

Customer service

Troubleshooting

Server/PC hardware

Networking

Maintenance upgrades

Certification

Communication

Vendor credentialing

Education

HS Degree or Equivalent

Associate degree / technical training

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Workday

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Job Summary

Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.

Roles and Responsibilities

The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customers servicing and repairs needs ensuring that our customers’ equipment operates efficiently at all times. The FSR is responsible for troubleshooting, repairs, installs, upgrades and performing preventative maintenance on all VMS equipment according to instructions and company guidelines. Each FSR operates in a designated field service territory and represents VMS which requires a high level of professional communication with their team, customers, management, sales and other technical support. Applicable to the Oncology Systems business only: Position must have full access to VMS client sites to perform the essential functions of this position. Many VMS clients require VMS employees and representatives to meet certain “Vendor Credentialing” requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of VMS employment in this position.

• Troubleshoot, diagnose, and repair all VMS equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VMS guidelines.
• Time Management – maintain a schedule to include preventative maintenance installations and upgrades as well as incoming customer calls/breakdown.
• Be able to assess urgency of customer request and follow-through to completion.
• Understand and recognize the need to elevate incidents when necessary or request additional assistance from more tenured representatives.
• Examine difficult customer issues, diagnose and resolve the issues and meet established customer service levels.
• Maintain effective territory management and expense control which includes timely completion and submission of field service reports and other required documentation due VMS procedures.
• Develop and maintain strong customer relationships through the use of strong written and verbal communication skills.

Minimum Required Skills and Knowledge

Complete understanding and wide application of technical documentation, standards, principles, concepts and techniques in the field. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Sound knowledge of and sound professional experience with complex, multi-site, and multi-vendor customer sites. Knowledge of Server and Desktop computer hardware and operating systems and networking. Capable of performing Maintenance Release upgrades without supervision while providing oversight to other FSRs. Maintain certification status.

Other Desired Skills and Knowledge

Proficient at defusing difficult customer situations. Applicable to the Oncology Systems business only: Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to:

• Proof of valid identification (photo, driver’s license, SSN)
• Criminal background checks
• Drug screens
• Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus)
• Annual TB testing
• Healthcare trainings

Experience Level with Business Tools

Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.

Education and Experience

Minimum: HS Degree or Equivalent

Preferred: Associate degree, technical /vocational training or military experience

3 – 8 years of related experience in field service engineering.

Who we are

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision‑making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Healthineers’ specific businesses, please visit our company page here.

Equal Opportunity Employer

As an equal opportunity employer, we welcome applications from individuals with disabilities.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

Our culture

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.