Service Engineer

Wärtsilä; Navi Mumbai; Remote; INR 8,228,000 - 12,101,000; Full time

Job summary

Wärtsilä is seeking a marine field service professional to provide technical support and lead global service assignments, delivering high-quality service and customer satisfaction.

You will travel extensively (up to 80%), work onboard vessels, at ports, and in shipyards worldwide, mentor peers while upholding safety and quality standards.

Qualifications

• Marine professional with hands-on experience on medium-speed 4-stroke engines.
• Capable of independently leading global service assignments.
• Experience mentoring colleagues and delivering technical excellence.
• Willing to travel globally up to 80%.
• Ability to work onboard vessels, at ports, and in shipyards.

Responsibilities

• Performs technical tasks and troubleshooting in the field.
• Provides technical support and guidance to customers.
• Coordinates on-site activities with stakeholders to ensure service delivery.
• Maintains records and reports, ensuring safety and quality standards.
• Contributes to development of field service processes.

Skills

Field service

Marine engines

Troubleshooting

Global projects

Safety compliance

Customer support

Mentoring

Job description

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

Job Purpose

Provides technical engineering support and executes field service activities, ensuring high-quality service delivery and customer satisfaction.

Key Accountabilities

• Performs technical tasks and troubleshooting in the field, contributing to the functionality of equipment and diagnosing and resolving technical issues in collaboration with the service team and customers.
• Provides technical support and guidance to customers, enhancing their experience and ensuring the reliability of products in operation.
• Collaborates across multiple customers, external stakeholders and cross-functional teams to coordinate on-site activities and share expertise, ensuring timely and efficient service delivery and contributing to service delivery excellence.
• Participates in the continuous development of field service processes and methods by providing feedback on service processes and equipment performance, aiming for increased efficiency and customer satisfaction.
• Maintains accurate records and reports of field service activities, ensuring compliance with company policies and customer requirements. Adheres to safety and quality standards.

Level Description

Business Impact: Broadens impact by providing more advanced technical solutions that enhance service delivery and customer relationships within a wider technical area.

Knowledge and Experience: Expands technical proficiency to handle more complex service activities and provides specialized support within the field.

Innovation and Change: Drives change by recommending and adopting new approaches to enhance service efficiency and effectiveness. Solves technical issues requiring interpretation and understanding of technical documentation and equipment specifications.

Teamwork and Leadership

Plays a key role in the team by offering expert advice and actively collaborating on service projects.

Communication and Networking

Communicates with a broader network of stakeholders, enhancing service coordination and execution.

Travel & Mobility

• Willingness to travel extensively worldwide (up to 80%).
• Ability to mobilize at short notice to support customer requirements.
• Ability to work onboard vessels, at ports, and in shipyards globally.

Success Measures

• Safe execution of service activities.
• High customer satisfaction and service quality.
• Successful delivery of complex overhauls and troubleshooting assignments.
• Effective technical leadership and knowledge sharing.
• Timely and accurate technical reporting.
• Compliance with Wärtsilä safety, quality, and operational standards.

Ideal Candidate

A marine professional with strong hands-on experience on medium-speed 4-stroke engines, capable of independently leading global service assignments, supporting customers, mentoring colleagues, and delivering technical excellence in a dynamic field service environment.

Other required skills:

• Relevant years of expertise in Wartsila Lifecycle Products and Services
• Good Cultural knowledge
• Strong result orientation
• Strong will to win

Job Location:

Remote

Last application date: 19th October 2026

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsila policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.