Service Engineer

Wärtsilä Corporation; Mumbai; Remote; INR 8,671,000 - 12,524,000; Full time

Benefits offered by this job

Remote work

Global travel opportunities

Job summary

Wärtsilä Corporation in a remote-capable role seeks a marine field service engineer with hands-on experience with medium-speed 4-stroke engines. You will lead global service assignments, troubleshoot in the field, and mentor colleagues while delivering technical excellence for customers worldwide.

Willingness to travel extensively (up to 80%) and collaborate across shipyards, ports, and onboard vessels is essential.

Qualifications

• Extensive hands-on field service experience on marine engines.
• Experience with Wärtsilä Lifecycle Products and Services.
• Ability to lead global service assignments and mentor teammates.
• Proactive problem solving and strong communication.

Responsibilities

• Performs technical tasks and troubleshooting in the field, contributing to the functionality of equipment and diagnosing and resolving technical issues in collaboration with the service team and customers.
• Provides technical support and guidance to customers, enhancing their experience and ensuring the reliability of products in operation.
• Collaborates across multiple customers, external stakeholders and cross-functional teams to coordinate on-site activities and share expertise, ensuring timely and efficient service delivery and contributing to service delivery excellence.
• Participates in the continuous development of field service processes and methods by providing feedback on service processes and equipment performance, aiming for increased efficiency and customer satisfaction.
• Maintains accurate records and reports of field service activities, ensuring compliance with company policies and customer requirements. Adheres to safety and quality standards.

Job description

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Wärtsilä is an innovativetechnology company known forbeing a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.Our ultimate aim isto provide increased value to bothour customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonisedand sustainable future.By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

Job Purpose

Provides technical engineering support and executes field service activities, ensuring high-quality service delivery and customer satisfaction.

Key Accountabilities

• Performs technical tasks and troubleshooting in the field, contributing to the functionality of equipment and diagnosing and resolving technical issues in collaboration with the service team and customers.
• Provides technical support and guidance to customers, enhancing their experience and ensuring the reliability of products in operation.
• Collaborates across multiple customers, external stakeholders and cross-functional teams to coordinate on-site activities and share expertise, ensuring timely and efficient service delivery and contributing to service delivery excellence.
• Participates in the continuous development of field service processes and methods by providing feedback on service processes and equipment performance, aiming for increased efficiency and customer satisfaction.
• Maintains accurate records and reports of field service activities, ensuring compliance with company policies and customer requirements. Adheres to safety and quality standards.

Level Description

Business Impact: Broadens impact by providing more advanced technical solutions that enhance service delivery and customer relationships within a wider technical area.

Knowledge and Experience: Expands technical proficiency to handle more complex service activities and provides specialized support within the field.

Innovation and Change: Drives change by recommending and adopting new approaches to enhance service efficiency and effectiveness. Solves technical issues requiring interpretation and understanding of technical documentation and equipment specifications.

Teamwork and Leadership: Plays a key role in the team by offering expert advice and actively collaborating on service projects.

Communication and Networking: Communicates with a broader network of stakeholders, enhancing service coordination and execution.

Travel & Mobility

• Willingness to travel extensively worldwide (up to 80%).
• Ability to mobilize at short notice to support customer requirements.
• Ability to work onboard vessels, at ports, and in shipyards globally.

Success Measures

• Safe execution of service activities.
• High customer satisfaction and service quality.
• Successful delivery of complex overhauls and troubleshooting assignments.
• Effective technical leadership and knowledge sharing.
• Timely and accurate technical reporting.
• Compliance with Wärtsilä safety, quality, and operational standards.

Ideal Candidate

A marine professional with strong hands-on experience on medium-speed 4-stroke engines, capable of independently leading global service assignments, supporting customers, mentoring colleagues, and delivering technical excellence in a dynamic field service environment.

Other required skills:

• Relevant years of expertise in Wartsila Lifecycle Products and Services
• Good Cultural knowledge
• Strong result orientationStrong will to win

Job Location: Remote

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com .