Service Engineer

Jobtailor; Kolkata District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

ABB in India seeks a Field Service Engineer to perform service activities for Force Measurement products, ensuring first-time-right execution and high customer satisfaction. The role involves onsite operations, adherence to safety standards, and collaboration with sales to identify service opportunities.

You will troubleshoot on-site and remotely, prepare reports, and train customers and junior staff while driving reliability improvements across processes and equipment.

Qualifications

• 5–8 years of field service experience in related products.
• Experience in safety and quality management systems.
• Strong customer-facing and communication skills.

Responsibilities

• Plan and execute service work in line with ABB standards, quality, and safety guidelines.
• Deliver high-quality customer experience through onsite and remote support with clear timelines and recommendations.
• Prepare service reports, material lists and customer sign-offs per procedures.
• Identify improvement opportunities and collaborate with sales to create value for customers.
• Provide technical guidance and training to service personnel and customers as needed.
• Analyze failures and implement corrective actions to improve reliability.

Skills

Field service

Force measurement

Electrical engineering

Troubleshooting

Customer support

Education

Engineering degree/diploma

Tools

CRM software

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

Den här positionen rapporterar till:

Sales Manager

Your Role and Responsibilities

In this role, you will execute service work with low to medium complexity in accordance with ABB standard processes, quality standards, and safety guidelines. You will plan and execute service activities using a first-time-right approach, ensuring superior customer experience and operational excellence

Work Model - #LI – Onsite

This role is contributing to the Automation Division within the Force Measurement, Measurement & Analytics Business Area, in the India Region.

Key Responsibilities

• Plan and execute service work in accordance with customer requirements, ABB work instructions, quality standards, and safety guidelines, ensuring first-time-right execution and timely completion.
• Deliver high-quality customer experience by identifying and resolving technical issues through onsite and remote support, while effectively communicating service timelines, expectations, and recommendations.
• Ensure compliance with Occupational Health & Safety (OHS), environmental, and quality requirements, while preparing service documentation, material lists, and customer reports with required sign-offs.
• Identify customer pain points, operational improvement opportunities, and potential service business opportunities, collaborating with sales and account teams to create value for customers.
• Utilize ABB service tools and digital solutions effectively, provide technical guidance to service associates, and deliver training to customers and field service personnel when required.
• Support continuous improvement by analyzing equipment and process failures, recommending preventive and corrective actions, and implementing solutions to enhance reliability and performance.

Qualifications for the Role

• Bachelor’s Degree or Diploma in Electrical, Electronics, Instrumentation, or Mechanical Engineering.
• 5–8 years of field service experience in Force Measurement products such as Tensiometers, Flatness Control Systems, Thickness Gauges, and Weighing Solutions.
• Experience in Metal Industry with sound knowledge of Ferrous and Non-Ferrous processing operations.
• Exposure to Pulp & Paper Industry, Rolling Mills, Mill Manufacturing (OEMs), or other related process industries.
• Extensive technical knowledge in field service execution, troubleshooting, fault diagnosis, technical support, and quality management systems.
• Good understanding of Occupational Health & Safety (OHS), regulatory requirements, legal compliance, and industrial safety standards.
• Proficiency in English with well-developed customer-facing, training, and collaboration skills; experience in CRM/HRM environments and exposure to Steel & Iron Making processes.

More about us

The Measurement & Analytics Division is among the world’s leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division’s portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing ‘before’ and ‘after’ values, enabling efficient operations and environmental sustainability through measurement.

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