Service Engineer

SB Ecommerce Solutions; Faridabad District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

SB Ecommerce Solutions seeks an experienced operator for UV inkjet printing, handling flatbed and cylindrical systems. You will optimize print parameters, maintain printhead health, and collaborate with color management to ensure high-quality output across substrates.

The role requires hands-on maintenance, training of operators, and strong documentation skills in both Hindi and English. You will work on a tight uptime schedule with emphasis on process discipline and repeatability.

Qualifications

• 4+ years hands-on with UV inkjet printing equipment flatbed, cylindrical, or both.
• Printhead maintenance, alignment, clog diagnosis and recovery.
• Working knowledge of UV LED curing, ink chemistry and adhesion.
• Proven preventive maintenance discipline and PM regime.
• Systematic fault diagnosis across machine, ink, substrate, environment and file.
• RIP software familiarity: ONYX, Wasatch, Fiery, Caldera, ErgoSoft, RasterLink or VersaWorks.
• Able to train operators and write documentation in language they'll actually use.
• Hindi and English proficiency.

Responsibilities

• Operate UV inkjet printing equipment and optimize parameters for throughput and quality.
• Design jigs and fixtures for repeatable part holding and registration.
• Maintain uptime through daily to monthly PM; monitor nozzle health and curing energy.
• Manage ink system, white ink, degassing and filtration; troubleshoot print defects.
• Collaborate with color management and RIP teams to ensure output accuracy.
• Maintain a downtime log; manage spare parts and vendor relationships.

Skills

UV inkjet printing

Printhead maintenance

RIP software familiarity

Calibration and alignment

Preventive maintenance

Documentation and SOP writing

Training operators

Hindi and English

Tools

ONYX

Wasatch

Fiery

Caldera

ErgoSoft

RasterLink

VersaWorks

Job description

Machine operation and process

• Day-to-day running of UV flatbed and cylindrical/rotary printing equipment
• Print parameter optimisation resolution, pass count, print speed, head height, curing settings balanced against throughput and quality
• Jig and fixture design for holding parts flat, square and repeatable; part-to-print registration
• Cylindrical printing specifically: chuck setup and alignment, rotation synchronisation, handling tapered and non-uniform bottle profiles, maintaining head gap over a curved surface
• White ink and varnish layer management, including build strategy and cure between layers

Maintenance and uptime

• Own daily, weekly and monthly preventive maintenance and make it stick nozzle checks, capping station and wiper condition, purging routines, encoder strip and rail cleaning, filter and damper changes, waste ink management
• Printhead health as a first-order priority: nozzle deviation, clog prevention and recovery, alignment and calibration, and knowing when a head is genuinely finished versus recoverable
• Ink system management circulation, white ink settling, ink lines, degassing, filtration
• UV LED lamp condition and curing energy verification; identifying intensity degradation before it shows up as adhesion failure
• Diagnose and correct print defects banding, nozzle dropout, misregistration, orange peel, incomplete cure, colour variation
• Root-cause recurring failures rather than repeatedly fixing them. A defect that comes back monthly hasn't been solved

Substrate, adhesion and curing

• Qualify new substrates: adhesion testing, primer selection, surface preparation and treatment
• Establish and document validated print recipes per substrate and per product
• Control environmental factors that quietly destroy quality dust, temperature, humidity, static

Colour and RIP interface

• Manage RIP-side settings for the UV equipment and keep our machines in a calibrated state
• Work alongside our colour management specialist, who owns profile creation. You own machine condition; they own colour standards. Both of you are needed for output to be right, and the boundary should be treated as a collaboration rather than a handover

Spares, vendors and continuity

• Build and maintain a critical spares list with realistic lead times, and hold what needs holding. Printheads and long-lead items are where a small stock decision prevents weeks of stoppage
• Manage OEM and dealer relationships, AMC contracts and service escalation; hold vendors to response commitments
• Maintain a downtime log with cause codes, and report honestly on what's actually costing us hours

People and documentation

• Write SOPs an operator can follow without you present
• Train operators across shifts and verify they can actually do it, not just that they attended
• Deliberately transfer knowledge rather than accumulate it

What we're looking for

Must have

• 4+ years hands-on with UV inkjet printing equipment flatbed, cylindrical, or both
• Real printhead-level competence: maintenance, alignment, clog diagnosis and recovery. This is the single most important technical requirement
• Working knowledge of UV LED curing, ink chemistry behaviour, and adhesion on varied substrates
• Demonstrated preventive maintenance discipline you can describe a PM regime you built and sustained, not just one you were handed
• Systematic fault diagnosis. You isolate cause across machine, ink, substrate, environment and file rather than guessing
• RIP software familiarity - any of ONYX, Wasatch, Fiery, Caldera, ErgoSoft, or OEM RIPs such as RasterLink or VersaWorks
• Comfortable with mechanical and electrical maintenance at component level
• Able to train operators and write documentation in language they'll actually use
• Hindi and English

Good to have

• Specific experience on Mimaki UJF or JFX, Roland LEF or VersaUV, Mutoh, Epson, or comparable Chinese-built UV flatbeds
• Rotary and cylindrical printing - bottles, tumblers, mugs, drinkware
• Experience as a service engineer with an OEM or machine dealer - see the note below, we rate this highly
• Printing on plastics, coated substrates and metals; primer and surface treatment experience
• Colour management fundamentals - linearisation, ink limiting, profile behaviour
• Jig and fixture design; basic CAD
• Screen printing, pad printing or sublimation exposure
• Maintenance data practice - OEE, MTBF, MTTR, downtime analysis
• A note on background: engineers who have worked for a UV machine OEM or dealer are strongly encouraged to apply. Servicing many machines across many customers builds a diagnostic range that's hard to acquire running one or two machines in one plant, and it's exactly the experience that prevents stoppages here.