Service Engineer

Madhusindia; Coimbatore District; On-site; INR 350,000 - 550,000; Full time

Job summary

Madhu's Garage Equipments is seeking a Service Engineer to perform on-site repair, maintenance, and installation of automotive workshop equipment. You will work closely with customers to ensure their equipment operates efficiently, minimizing downtime and optimizing performance.

Responsibilities include diagnostic testing, commissioning of new equipment, customer training, and providing remote support when needed. The role emphasizes safety, quality, and timely service delivery at customer sites.

Qualifications

• Proven experience in on-site repair and maintenance of workshop equipment.
• Ability to diagnose faults and recommend effective solutions.
• Strong customer-facing skills with a focus on service quality.

Responsibilities

• Perform on-site repair, maintenance, and troubleshooting of workshop equipment.
• Conduct diagnostic tests to identify malfunctions and determine solutions.
• Install new equipment and perform commissioning procedures.
• Provide training to customers on operation and maintenance of equipment.
• Maintain accurate service records and reports.

Skills

Field service

Electrical troubleshooting

Customer service

Diagnostic tools

Tools

Service diagnostics tools

Job description

As a Service Engineer at Madhu's Garage Equipments, you will be responsible for providing field services including repair, maintenance, and installation of automotive workshop equipment such as wheel aligners, balancers, changers, 2-post lifts, and other garage equipment. You will work closely with customers to ensure their equipment operates efficiently, minimizing downtime and optimizing performance.

Job Responsibility:

• Perform on-site repair, maintenance, and troubleshooting of wheel aligners, balancers, changers, 2-post lifts, and other garage equipment.
• Conduct diagnostic tests to identify equipment malfunctions and determine appropriate solutions.
• Ensure timely completion of service calls and adherence to service schedules.
• Install new equipment and conduct commissioning procedures to ensure proper functionality.
• Provide training to customers on the operation and maintenance of newly installed equipment.
• Provide technical assistance to customers over the phone or through remote troubleshooting tools.
• Offer guidance on equipment operation, troubleshooting techniques, and preventive maintenance procedures.
• Establish and maintain positive relationships with customers, addressing their inquiries and concerns promptly and professionally.
• Collaborate with the sales and customer service teams to address customer needs effectively.
• Maintain accurate records of service activities, including service reports, work orders, and parts usage.
• Submit timely reports on service activities, including completed tasks, parts used, and customer feedback.
• Adhere to company and industry standards for quality, safety, and compliance.
• Follow proper safety protocols and procedures while performing service activities