Service Engineer

Ram Infotech Laptop Services; Chennai; On-site; INR 300,000 - 480,000; Full time

Job summary

Ram Infotech Laptop Services in Chennai is seeking a hands-on IT service technician to troubleshoot and repair laptops, desktops, and other computer systems on-site. You will perform preventive maintenance, maintain service records, and collaborate with sales to identify new opportunities, while delivering solutions to enhance customer satisfaction.

Strong problem-solving, communication skills, and ability to work independently or in a team are essential.

Qualifications

• Strong knowledge of laptop hardware and software.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Familiarity with IT service management frameworks.
• Strong analytical and troubleshooting skills.
• Ability to adapt to changing priorities and deadlines.

Responsibilities

• Troubleshoot and repair laptops, desktops, and other computer systems.
• Provide on-site support and maintenance services to clients.
• Conduct regular system checks and perform preventive maintenance tasks.
• Collaborate with the sales team to identify new business opportunities.
• Develop and implement effective solutions to improve customer satisfaction.
• Maintain accurate records of all service activities and interactions.

Skills

Laptop hardware

Troubleshooting

Customer communication

Independent work

Team spirit

ITSM familiarity

Job description

• Troubleshoot and repair laptops, desktops, and other computer systems.
• Provide on-site support and maintenance services to clients.
• Conduct regular system checks and perform preventive maintenance tasks.
• Collaborate with the sales team to identify new business opportunities.
• Develop and implement effective solutions to improve customer satisfaction.
• Maintain accurate records of all service activities and interactions.

Job Requirements

• Strong knowledge of laptop hardware and software.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Familiarity with IT service management frameworks.
• Strong analytical and troubleshooting skills.
• Ability to adapt to changing priorities and deadlines.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.