Service Engineer

HypTechie; Ahmedabad District; On-site; INR 600,000 - 800,000; Full time

Job summary

HypTechie is seeking a Service Engineer in Ahmedabad, India, responsible for service-related activities for Core and Chromatography systems. The ideal candidate will deliver customer satisfaction through effective service and support during field visits.

The role requires an engineering degree and 5-10 years of experience. Candidates should have strong troubleshooting skills, flexibility, and a good command of English. Join us to enhance customer retention and service delivery.

Qualifications

• 5-10 years of proven field service experience.
• Familiarity with mobile tools and applications.

Responsibilities

• Provide service and customer support during field and inhouse visits.
• Manage all on site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Build positive relationships with customers.

Skills

Troubleshooting technical equipment

Customer orientation

Team spirit

Flexibility

Good command of English

Education

Engineering degree in chemistry, Electronics, or related

Job description

• Ahmedabad (India)
• Full time , Regular
• Services

Looking for a Service Engineer who can capable to handle service‑related activities for Core as well as Chromatography systems. The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Qualifications & Skills

• Engineering degree in chemistry, Electronics, Electrical and Instrumentation or similar
• 5-10 years of proven field service experience
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to work flexible shifts and to adapt to changing work schedules
• High customer orientation
• Team spirit
• Familiarity with mobile tools and applications
• Good command of spoken and written English

Responsibilities & Tasks

• Engineer should have experience on LPLC and HPLC product segments. Overall chromatography experience will get priority.
• Provide service and customer support during field and inhouse visits or dispatches.
• Manage all on site installation, repair, maintenance and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Ensure the timely and correct documentation of processes.
• Operate vehicle in a safely manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations / briefings
• Contact customers concerning processes of the customer file
• Build positive relationships with customers