Service Desk Team Lead

Skillmine Technology; Mumbai; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Skillmine is seeking a Team Lead to manage Managed IT Services and Service Desk operations in Mumbai. You will lead support teams, ensure SLA compliance, handle escalations, and monitor ITSM tickets to drive service quality and improvements.

The role requires relevant IT leadership experience with strong collaboration across vendors and internal teams to deliver reliable IT support services.

Qualifications

• ITSM, SLA and service desk processes knowledge required.
• Leading and coordinating technical support teams.
• Vendor coordination and service quality improvement.

Responsibilities

• Lead and manage Managed IT Services/Service Desk operations.
• Ensure SLA compliance and handle escalations.
• Monitor ITSM ticket lifecycle and report on performance.
• Coordinate with vendors to deliver effective support.
• Drive service quality improvements and customer satisfaction.

Skills

ITSM

SLA Compliance

Vendor Coordination

Team Leadership

Service Desk

Education

B.Tech/B.E. Any Specialization

BCA Any Specialization

MCA Any Specialization

Job description

Posted: 2 days ago Openings: 2 Applicants: 100+

Team Lead to manage Managed IT Services/Service Desk operations, lead support teams, ensure SLA compliance, handle escalations, monitor ITSM tickets, coordinate vendors, drive service quality and improvements.

UG: B.Tech / B.E. in Any Specialization, B.C.A. in Any Specialization

PG: MCA in Any Specialization

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Company Info

Skillmine is a global technology consulting and managed services firm helping enterprises modernize through digital transformation. Founded in 2011 in Bengaluru, it now operates across the Middle East, the UK, the USA and Singapore.

Service based Corporate in B2B IT Services Sector

Service based Corporate in B2B IT Services Sector