Service Desk Specialist

Artech; Bengaluru Urban; On-site; INR 675,000 - 825,000; Full time

Job summary

Artech in Bangalore is seeking a Technical Support Analyst (L1/L2) to join its global support team. The role handles voice-based support in a corporate environment and requires 3+ years in technical support.

You will troubleshoot across Windows OS, AD, Outlook/Microsoft 365, VPN, and ticketing tools like ServiceNow or Jira, collaborating with Engineering and Third-Party partners to resolve issues for users across regions.

Qualifications

• 3+ years of experience in Technical Support / Service Desk / Helpdesk roles.
• Experience handling voice-based support in a corporate environment.
• Experience supporting global users across multiple regions.
• Strong troubleshooting and issue-resolution skills.

Responsibilities

• Collaborate with Engineering, Application Support, and Third-Party Support teams.
• Provide L1/L2 technical assistance to internal and external users.
• Troubleshoot Windows OS, Microsoft 365, VPN, and AD issues.
• Log and track incidents using ServiceNow, Jira, or similar tools.

Skills

Troubleshooting

Voice support

Global support

Collaboration

Tools

ServiceNow

Jira

Active Directory

Microsoft 365

VPN

Windows OS

Job description

Hiring: Technical Support Analyst (L1/L2 Support) | Bangalore | Up to ₹7.5 LPA

Experience: 3+ Years (Minimum 2+ years in Technical Support)

CTC: Up to ₹7.5 LPA

Shift: Rotational Shifts (Global Support Environment)

3+ years of experience in Technical Support / Service Desk / Helpdesk roles.

Experience handling voice-based support in a corporate environment.

Strong troubleshooting and issue-resolution skills.

Experience supporting global users across multiple regions.

Knowledge of:

• Active Directory
• Outlook / Microsoft 365
• VPN Support
• Windows Operating Systems
• ServiceNow, Jira, or similar ticketing tools

Experience collaborating with Engineering, Application Support, and Third-Party Support teams.