Associate Service Desk Analyst - L1 Support - Bangalore

CSC; Bengaluru; Hybrid; INR 300,000 - 540,000; Full time

Job summary

CSC in Bengaluru, India is seeking an Associate Service Desk Analyst (L1) to join our Global IT Service Team. You will deliver first-level support to end users, handle incidents and requests, and troubleshoot Windows OS, Office, Exchange, and AD issues. The role requires strong communication and a willingness to work in rotational shifts.

This position offers exposure to IT infrastructure, ITIL processes, and collaboration with internal IT teams to resolve problems and improve service quality.

Qualifications

• 2-4 years of experience in IT Service Desk / Technical Support / Desktop Support.
• Experience with Windows OS and Microsoft Office.
• Active Directory user and group management knowledge.
• Exposure to Exchange / Office 365 Administration.
• Basic networking and infrastructure troubleshooting.
• Familiarity with ticketing tools such as ServiceNow, Remedy, Jira.
• Understanding of Incident Management and SLA-driven support environments.
• ITIL knowledge or certification is an advantage.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Willingness to work in rotational shifts.

Responsibilities

• Providing Level 1 technical support to end users
• Handling incidents and service requests through the Service Desk
• Troubleshooting Windows OS, Microsoft Office, Exchange, and Active Directory-related issues
• Supporting user account administration and access management
• Diagnosing basic networking, messaging, and infrastructure issues
• Working closely with internal IT teams to resolve technical problems
• Following SLA commitments and ITIL best practices
• Performing incident analysis and assisting in root cause investigations
• Creating and maintaining support documentation, SOPs, and user guides
• Providing both onsite and remote support to users

Skills

IT service desk

Desktop support

Windows OS

Microsoft Office

Active Directory

Exchange/Office 365

Networking basics

ITIL knowledge

Communication skills

Rotational shifts

Tools

ServiceNow

Remedy

Jira

Job description

We are excited to share an opportunity for the position of Associate Service Desk Analyst (L1 Support) with CSC and would like to connect with candidates who have relevant experience in IT Service Desk, Technical Support, and End User Support.

Before applying, we encourage you to learn more about CSC and our culture:

https://www.cscglobal.com/cscglobal/home/

Intro

We are looking for an Associate Service Desk Analyst to join our Global IT Service Team and provide first-level technical support to users across the organization. The role involves handling service desk tickets, troubleshooting hardware and software issues, supporting Microsoft technologies, and ensuring a high level of customer satisfaction.

This position offers an opportunity to work in a fast-paced global environment while gaining exposure to a broad range of IT infrastructure, support processes, and service management best practices.

Role: Associate Service Desk Analyst (L1 Support)
Location: Bengaluru, India
Experience: 2-4 Years
Work Schedule: Rotational Shifts

Some of the things you'll be doing:

• Providing Level 1 technical support to end users
• Handling incidents and service requests through the Service Desk
• Troubleshooting Windows OS, Microsoft Office, Exchange, and Active Directory-related issues
• Supporting user account administration and access management
• Diagnosing basic networking, messaging, and infrastructure issues
• Working closely with internal IT teams to resolve technical problems
• Following SLA commitments and ITIL best practices
• Performing incident analysis and assisting in root cause investigations
• Creating and maintaining support documentation, SOPs, and user guides
• Providing both onsite and remote support to users

What technical skills, experience, and qualifications do you need?

• 2-4 years of experience in IT Service Desk / Technical Support / Desktop Support
• Experience supporting Windows OS and Microsoft Office applications
• Knowledge of Active Directory user and group management
• Exposure to Microsoft Exchange / Office 365 Administration
• Basic understanding of networking and infrastructure troubleshooting
• Familiarity with ticketing tools such as ServiceNow, Remedy, Jira, etc.
• Understanding of Incident Management and SLA-driven support environments
• ITIL knowledge or certification is an advantage
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Willingness to work in rotational shifts