Service Desk Engineer intern

Cloud Counselage Pvt Ltd; Mumbai; Hybrid; INR 167,400 - 279,000; Part time

Benefits offered by this job

Hands-on experience

Mentorship from experienced professionals

Opportunity to build IT skills

Job summary

A technology company is seeking a Service Desk Engineer intern to assist in IT support operations. This position offers hands-on experience with troubleshooting and problem-solving under supervision. The ideal candidate should be enrolled in an IT-related degree and have a basic understanding of computer hardware and software. The role includes handling IT support tickets and providing both remote and on-site assistance. This internship allows for skill development and mentorship in a supportive environment.

Qualifications

• Understanding of common software applications.
• Basic knowledge of operating systems.
• Ability to document solutions to frequent issues.

Responsibilities

• Assist in handling IT support tickets related to hardware, software, and network issues.
• Learn to troubleshoot basic computer problems under supervision.
• Provide remote and on-site support to end users for routine technical problems.

Skills

Basic understanding of computer hardware

Strong communication skills

Problem-solving skills

Willingness to learn

Ability to adapt to new technologies

Education

Currently enrolled in a degree program related to IT or computer science

Job description

About the job Service Desk Engineer intern

As a Service Desk Intern, you will assist in providing technical support to end users within the organization. This position will offer exposure to IT service desk operations, troubleshooting, and technical problem‑solving, allowing you to learn and develop foundational IT skills.

What's for the Candidate:

• Hands‑on experience with IT support processes and tools.
• Mentorship from experienced IT support professionals.
• Exposure to troubleshooting and resolving common technical issues.
• Opportunity to build basic IT skills and develop career pathways in tech support.

Key Responsibilities:

• Assist in handling IT support tickets related to hardware, software, and network issues.
• Learn to troubleshoot basic computer problems under supervision.
• Support in maintaining the knowledge base by documenting solutions to frequent issues.
• Help escrow complex issues to senior engineers or specialized teams.
• Provide remote and on‑site support to end users for routine technical problems.

Requirements:

• Basic understanding of computer hardware, operating systems, and common software applications.
• Strong communication and problem‑solving skills.
• Willingness to learn and ability to adapt to new technologies.
• Currently enrolled in a degree program related to IT, computer science, or a relevant field.

Job Location: Remote/Hybrid/In‑Office

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