Service Desk Associate - Technical Service Representative

Gratitude India; Gurugram District, Delhi; On-site; INR 400,000 - 800,000; Full time

Job summary

Gratitude India is hiring Senior Service Desk Associates / Technical Service Representatives in Gurugram for professionals with 1–5 years of IT helpdesk experience and a track record of resolving technical issues efficiently.

You will deliver rapid troubleshooting, manage incident tickets with standard ticketing tools, apply ITIL-based processes, ensure SLA/SLO adherence, and provide end-user support for Google Workspace and related apps.

Qualifications

• 1–5 years of IT helpdesk experience or equivalent.
• Strong troubleshooting and communication skills.
• Familiarity with ITIL processes and ticketing tools.

Responsibilities

• Provide rapid technical troubleshooting and incident resolution.
• Manage tickets through standard ticketing tools and update knowledge base.

Skills

Troubleshooting

Ticketing tools

ITIL

Customer support

SLA/SLO management

Google Workspace

Job description

Hiring Senior Service Desk Associates / Technical Service Representatives with 1-5 years of experience. Expertise in technical troubleshooting, ticketing tools, ITIL, customer support, SLA/SLO management and Google Workspace preferred.

Required Candidate profile

Seeking technical support/service desk professionals with strong troubleshooting, communication and analytical skills ticketing tool knowledge,ITIL ,Google Workspace experience preferred.