Senior Service Desk Associate Technical Support

Gratitude India; Gurugram District; On-site; INR 400,000 - 650,000; Full time

Job summary

Gratitude India is seeking a Senior Service Desk Associate to provide technical customer support via phone, email, and chat. You will diagnose and resolve issues, and manage tickets while adhering to SOPs and SLOs to ensure high-quality service.

Ideal candidates have 1–5 years in technical support, strong communication, and troubleshooting skills, with ITIL knowledge and typing speed of 60–80 WPM preferred.

Qualifications

• 1–5 years’ experience in technical support/service desk with strong communication, troubleshooting, ticketing and analytical skills.
• ITIL knowledge and 60–80 WPM typing preferred.

Responsibilities

• Senior Service Desk Associate responsible for technical customer support via phone, email and chat.
• Diagnose and resolve issues, manage tickets, follow SOPs/SLOs, and deliver high-quality customer service.

Skills

Technical support

Troubleshooting

Ticketing

Analytical skills

Strong communication

ITIL knowledge

Typing speed

Job description

Senior Service Desk Associate responsible for technical customer support via phone, email and chat. Diagnose and resolve issues, manage tickets, follow SOPs/SLOs, and deliver high-quality customer service.

Required Candidate profile

1–5 years’ experience in technical support/service desk with strong communication, troubleshooting, ticketing and analytical skills. ITIL knowledge and 60–80 WPM typing preferred.