Service Desk Specialist

Tata Consultancy Services; Delhi; On-site; INR 600,000 - 800,000; Full time

Job summary

Tata Consultancy Services in Delhi is seeking a skilled Service Desk Analyst with 4+ years of experience to provide frontline support for devices, apps, and access issues in a fast-paced environment.

The role includes troubleshooting Windows 11, managing AD/Entra ID, O365, Intune, and Microsoft 365, monitoring alerts, logging incidents within SLA, and coordinating with resolver teams during outages.

Qualifications

• Provide solid frontline support for devices, applications and access issues.
• Troubleshoot Windows 11 issues and manage user accounts in AD/Entra ID.
• Handle O365 concepts and Microsoft 365 services like Teams, OneDrive and Outlook.

Responsibilities

• Provide advanced first-line support for devices, applications, and access issues.
• Troubleshoot Windows 11 issues.
• Manage accounts in AD, Entra ID.
• O365 concepts and Microsoft 365 services.
• Support Intune devices and resolve policy/app issues.
• Log and resolve incidents within SLAs.
• Conduct initial problem analysis and document findings.
• Assist users with OneDrive, Teams and Outlook.
• Monitor systems and infrastructure alerts.
• Perform triage, correlate incidents, and assess impact.
• Coordinate with resolver teams during outages.
• SolarWinds knowledge and tracking service health.

Skills

Windows 11

AD/Entra ID

O365

Intune

Microsoft 365

OneDrive

Teams

SolarWinds

Tools

SolarWinds

Job description

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

TCS is Hiring for Service Desk Analyst

Experience Range : 4+ Yrs

Interview Mode: Virtual Mode

Must-Have

• Provide advanced first-line support for devices, applications, and access issues
• Troubleshoot Windows 11 issues
• Manage accounts in AD, Entra ID
• O365 concepts
• Support Intune devices and resolve policy/app issues
• Log and resolve incidents within SLAs
• Conduct initial problem analysis and document findings
• Assist users with OneDrive, Teams, Outlook, and Microsoft 365
• Monitor systems and infrastructure alerts
• Perform triage, correlate incidents, and assess impact
• Coordinate with resolver teams during outages
• SolarWinds knowledge
• Track service health and recurring alerts
• Support maintenance tasks and ensure uptime