Service Desk Agent

Tata Consultancy Services; Chennai District; On-site; INR 300,000 - 600,000; Full time

Job summary

A leading IT services company is hosting a walk-in drive in Chennai for experienced Service Desk professionals. Candidates should have 3 to 5 years of experience and strong English communication skills. The role involves providing customer support through various channels and resolving IT-related issues. Join the drive on 21st February 2026 for a chance to advance your career in IT service management.

Qualifications

• 3 to 5 years of experience in Service Desk roles.
• Proficient in both written and verbal English.
• Familiarity with IT support channels.
• EP Number mandatory.
• Carry 2 passport-size photographs.
• Bring government ID and photocopy.

Responsibilities

• Provide excellent customer support and understand Service Desk operations.
• Handle and resolve Incident & Service Request tickets.
• Remote support for hardware and IT applications.

Skills

Customer support

IT service management

English communication

Education

Relevant IT certification

Job description

🚀 Walk-in Drive | TCS Chennai & Think Campus Bangalore

Hiring for Service Desk – 3 to 5 Years Experience

Tata Consultancy Services (TCS) is conducting a Walk‑in Interview for experienced Service Desk professionals. If you are passionate about customer support and IT service management, this opportunity is for you!

📅 Date: Saturday, 21st February 2026

⏰ Time: 9:30 AM to 12:00 PM

Tata Consultancy Services Ltd,

Key Responsibilities

• Provide excellent customer‑centric support and understand Service Desk operations.
• Proficient in written and verbal English for IT service communication.
• Support via phone calls, chat, and other Service Desk channels.
• Willingness to work on weekends as per monthly roster.
• Handle and resolve Incident & Service Request tickets.
• Provide break‑fix support, remote software installation, IT applications assistance.
• Remote support for hardware and equipment: laptops, desktops, mobiles, printers, scanners, Wi‑Fi devices, etc.

Requirements

• Any relevant IT certification is preferred.
• EP Number is mandatory.
• Carry 2 passport‑size photographs.
• Bring a government ID & photocopy.

If you or someone you know fits this profile, join us at the walk‑in drive!