Service Delivery Ops Specialist

Accenture in India; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Accenture in India is seeking an experienced Service Delivery Ops Specialist to join our Customer Support team in Bengaluru. You will manage customer queries, handle escalations and complaints, and ensure resolution within SLA.

Strong typing, email and chat proficiency are preferred as you coordinate with multiple stakeholders and align with process guidelines. The ideal candidate has 7–11 years of experience in delivery operations, risk management, and customer relationship building, and can

Qualifications

• Graduation in any field.
• Experience in customer service delivery.

Responsibilities

• Handle customer queries and resolve issues within SLA.
• Manage escalations and coordinate with multiple stakeholders.
• Ensure timely closure of faults and complaints through email and chat channels.

Skills

Omnichannel

Education

Graduation

Job description

Skill required:

Omnichannel - Customer Service Technology

Designation:

Service Delivery Ops Specialist

Qualifications:

Any Graduation

Years of Experience:

7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for?

• Risk management
• Ability to establish strong client relationship
• Problem-solving skills
• Adaptable and flexible
• Ability to manage multiple stakeholders Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts