Service Delivery Manager - F&A - MDM 4D

1401 Genpact India Pvt. Ltd.; Hyderabad; Hybrid; INR 2,500,000 - 4,000,000; Full time

Job summary

Genpact is seeking a Service Delivery Manager for F&A - MDM to lead end-to-end Master Data Management operations across multiple domains. You will drive governance, quality controls, and ERP solutions like SAP MDG and S/4HANA to enable efficient, scalable data platforms.

You will collaborate with Business and IT teams to align master data with P2P, OTC, and Finance processes, and mentor teams while pursuing AI/ML driven optimizations.

Qualifications

• MDM governance and data quality controls across domains
• Experience with SAP MDG and S/4HANA for master data management
• Strong data governance, quality controls, and process standardization
• Exposure to data lakes and analytics related to master data
• Language: English proficiency at C2 level

Responsibilities

• Lead end-to-end MDM operations across Material, Vendor, Customer, and Finance Master Data
• Drive data governance frameworks and quality controls
• Partner with Business and IT to design SAP MDG, S/4HANA, and data lake solutions
• Link master data challenges to business process impacts in P2P, OTC, and Finance
• Manage project timelines, stakeholder engagement, and transitions
• Identify and implement AI/ML driven process improvements and automation
• Build and mentor teams and share best practices in MDM

Skills

MDM

SAP ERP

SAP Master Data Governance

SAP S/4HANA

Vendor Master Data

Education

Bachelor's - Accounting

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Masters - Finance

Certified Financial Analyst (CFA)

Certified Public Accountant (CPA)

Job description

Service Delivery Manager - F&A - MDM

Ready to turn bold ideas into real‑world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description Responsibilities

• Lead end-to-end Master Data Management (MDM) operations across domains such as Material, Vendor, Customer, and Finance Master Data, ensuring accuracy, compliance, and governance.
• Drive implementation of data governance frameworks, quality controls, and process standards to ensure high-quality and error-free master data.
• Partner with Business and IT teams to design and implement digital and ERP solutions (SAP MDG, SAP S/4HANA, data lakes, analytics) that enable efficiency and scalability.
• Link master data challenges to business process impacts across P2P, OTC, and Finance, providing actionable insights and solutions.
• Manage project and service delivery timelines, stakeholder engagement, and operational transitions to achieve business objectives and client satisfaction.
• Identify and execute process improvements and automation opportunities using AI, ML, and Lean Six Sigma to enhance operational performance.
• Build and mentor teams, fostering cross-functional collaboration while developing thought leadership and client‑facing best practices in MDM.

Qualifications

• Bachelors - Accounting
• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Finance
• Certifications Certified Financial Analyst (CFA) - SkillabSkillab
• Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok

Required Skills

• Master Data Management (MDM)
• SAP Enterprise Resource Planning (ERP)
• SAP Master Data Governance
• SAP S/4HANA
• Vendor Master Data

Language English (Required)

Language Proficiency - Proficient - C2

Additional Job Location - Job Type Regular Master Skill List - F&A - MDM Remote Type - Hybrid Work Shift - Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

We’re an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations.

Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow.