Service Delivery Manager - F&A - FP&A 4C

Genpact Ltd.; India; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Genpact Ltd. in India is seeking a Service Delivery Manager - F&A - FP&A to lead end-to-end performance management, forecasting, and reporting across business units.

You will drive budgeting and consolidation, analyze trial-balance packs, and present insights to stakeholders to support strategic decisions.

Qualifications

• Bachelor's degree in Accounting, Commerce, Economics, or Finance.
• Master's degree in Finance or MBA preferred.
• Proven financial analysis and reporting experience.
• Strong MS Office and ERP familiarity.

Responsibilities

• Lead end-to-end performance management and reporting processes.
• Drive improvements in forecasting and reporting by mapping requirements.
• Support budgeting activities, consolidation, and updates.
• Prepare and analyze reporting packs across trial balance lines.
• Conduct FP&A across revenue and expense, headcount, efficiency metrics.
• Present analyses of P&L, balance sheet, and cash flow.
• Monitor performance against targets; identify drivers and actions.
• Ensure compliance with SLAs, audits, and quality standards in FP&A.
• Lead people management including appraisals, mentoring, and career development.

Skills

Business Analysis

Critical Thinking

Customer Experience (CX)

Data Analytics

Financial Analysis Reporting

Financial Management

Financial Operations

Financial Planning and Analysis (FP&A)

General Ledger (GL)

Microsoft Office

Education

Bachelor's degree in Accounting/Commerce/Economics/Finance

Master's degree in Finance or MBA

Job description

Service Delivery Manager - F&A - FP&A**Ready to turn bold ideas into real-world impact?** At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.**Job Description**Responsibilities : Lead end-to-end performance management and reporting processes, ensuring timely delivery of standardized reporting packs aligned with business needs. Drive improvements in forecasting and reporting by mapping business requirements to existing reports and rationalizing reporting processes. Support budgeting activities, including development, consolidation, and updates in line with client budget calendars. Prepare and analyze reporting packs across trial balance lines, comparing actuals with budgets and forecasts to deliver actionable insights. Conduct financial planning and forecasting across revenue and expense lines, including headcount, compensation, and efficiency metrics. Present analytical reviews of business unit P&L, balance sheet, and cash flow statements to stakeholders. Monitor performance against targets and budgets, identifying key drivers and recommending corrective actions. Ensure compliance with SLAs, audit requirements, and quality standards in FP&A service delivery. Lead people management activities including appraisals, mentoring, career development, and employee engagement.**Qualifications**Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance**Certifications**Certified Financial Analyst (CFA) - SkillabSkillab, Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok**Required Skills**Business Analysis, Critical Thinking, Customer Experience (CX), Data Analytics, Financial Analysis Reporting, Financial Management, Financial Operations, Financial Planning and Analysis (FP&A), General Ledger (GL), Microsoft Office**Language**English (Required)**Language Proficiency -**Advanced - C1**Additional Job Location -****Job Type**Regular**Master Skill List -**F&A - FP&A**Remote Type -**Office**Work Shift -**Night Job (India)**Why join Genpact?** • **Lead AI-powered transformation** – Drive innovation and solve real-world business challenges that matter • **Make an impact** – Help global enterprises solve business challenges that matter • **Accelerate your career** – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • **Work with the best** – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • **Thrive in a values-driven culture** – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.