Service Delivery Manager - F&A - FP&A 4C

1401 Genpact India Pvt. Ltd.; Dadri; Hybrid; INR 3,000,000 - 5,500,000; Full time

Job summary

Genpact in India seeks a Service Delivery Manager - F&A - FP&A to lead end-to-end performance management and reporting, shaping budgets and forecasts for the business. You will consolidate reporting packs, drive efficiency, and deliver actionable insights across P&L, balance sheet, and cash flow statements.

The role emphasizes strong FP&A expertise, stakeholder management, and governance to ensure SLA compliance and service quality in a fast-paced, innovation-driven environment.

Qualifications

• Bachelors degrees in accounting, commerce, economics, or finance.
• Masters in Finance certifications.
• CFA and CPA credentials are noted in the qualifications.

Responsibilities

• Lead end-to-end performance management and reporting processes, ensuring timely delivery of standardized reporting packs aligned with business needs.
• Drive improvements in forecasting and reporting by mapping business requirements to existing reports and rationalizing reporting processes.
• Support budgeting activities, including development, consolidation, and updates in line with client budget calendars.
• Prepare and analyze reporting packs across trial balance lines, comparing actuals with budgets and forecasts to deliver actionable insights.
• Conduct financial planning and forecasting across revenue and expense lines, including headcount, compensation, and efficiency metrics.
• Present analytical reviews of business unit P&L, balance sheet, and cash flow statements to stakeholders.
• Monitor performance against targets and budgets, identifying key drivers and recommending corrective actions.
• Ensure compliance with SLAs, audit requirements, and quality standards in FP&A service delivery.
• Lead people management activities including appraisals, mentoring, career development, and employee engagement.

Skills

Business Analysis

Critical Thinking

Customer Experience (CX)

Data Analytics

Financial Analysis Reporting

Financial Management

Financial Operations

Financial Planning and Analysis (FP&A)

General Ledger (GL)

Microsoft Office Language English (Req

Language Proficiency - Proficient - C2

Education

Bachelor - Accounting

Bachelor - Commerce

Bachelor - Economics

Bachelor - Finance

Masters - Finance Certifications

CFA - SkillabSkillab

CPA - Perfekt SzolnokPerfekt Szolnok

Job description

Service Delivery Manager - F&A - FP&A

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities : Lead end-to-end performance management and reporting processes, ensuring timely delivery of standardized reporting packs aligned with business needs.

Drive improvements in forecasting and reporting by mapping business requirements to existing reports and rationalizing reporting processes.

Support budgeting activities, including development, consolidation, and updates in line with client budget calendars.

Prepare and analyze reporting packs across trial balance lines, comparing actuals with budgets and forecasts to deliver actionable insights.

Conduct financial planning and forecasting across revenue and expense lines, including headcount, compensation, and efficiency metrics.

Present analytical reviews of business unit P&L, balance sheet, and cash flow statements to stakeholders.

Monitor performance against targets and budgets, identifying key drivers and recommending corrective actions.

Ensure compliance with SLAs, audit requirements, and quality standards in FP&A service delivery.

Lead people management activities including appraisals, mentoring, career development, and employee engagement.

Qualifications

• Bachelors - Accounting
• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Finance Certifications
• Certified Financial Analyst (CFA) - SkillabSkillab
• Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok

Required Skills

• Business Analysis
• Critical Thinking
• Customer Experience (CX)
• Data Analytics
• Financial Analysis Reporting
• Financial Management
• Financial Operations
• Financial Planning and Analysis (FP&A)
• General Ledger (GL)
• Microsoft Office Language English (Required)
• Language Proficiency - Proficient - C2

Additional Job Location

• Additional Job Location - Job Type Regular Master Skill List - F&A - FP&A Remote Type - Hybrid Work Shift - Night Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.