Service Delivery Manager (Data, Analytics & AI)

Hornbill Labs; Thiruvananthapuram; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Hornbill Labs in Thiruvananthapuram is seeking a hands-on Service Delivery Manager to own end-to-end analytics and data project delivery onsite. You will bridge leadership and engineering, driving accountability, delivery cadence, and customer commitments with strong execution discipline.

You will lead onsite teams of analysts and engineers, manage delivery pipelines (Agile/Scrum or hybrid), and oversee data modeling, ETL pipelines, and BI tool deployments (Power BI/Tableau/SAC) while ensuring

Qualifications

• 10-15 years of experience in analytics / data / BI delivery.
• Proven experience managing 10-15 member teams.
• Hands-on skills in SQL and data analysis.
• Experience with BI platforms (Power BI/Tableau/SAC) and ETL concepts.
• Familiarity with Agile/Scrum delivery models.

Responsibilities

• Delivery & Execution: Own analytics/data project delivery across parallel workstreams.
• Team Management (Onsite): Lead analysts, engineers, and junior developers.
• Technical Oversight: Data modeling, SQL, ETL pipelines, BI tooling.
• Stakeholder Management: Interface with leadership and customers; translate requirements.
• Process & Quality: Define KPIs, ensure documentation, drive delivery improvements.

Skills

Data analysis

SQL

BI platform experience

Agile/Scrum

Stakeholder management

Education

Bachelor of Technology in Computer Science or related discipline

Tools

Power BI

Tableau

SAC

SAP BTP

ETL/ELT pipelines

Job description

Job Title

Service Delivery Manager Analytics Services

Location

Technopark, Thiruvananthapuram (Onsite)

Role Overview

We are looking for a hands-on Service Delivery Manager to own end-to-end delivery of analytics and data projects. This role combines technical understanding, team leadership, and strong execution discipline to ensure predictable, high-quality outcomes. You will act as the onsite anchor between leadership and engineering teams, driving accountability, delivery cadence, and customer commitments.

Key Responsibilities

1) Delivery & Execution

• Own delivery of analytics/data projects (BI, data engineering, reporting, dashboards)
• Ensure on-time, high-quality delivery across multiple parallel workstreams
• Track commitments vs actuals and proactively manage risks and delays
• Establish and enforce delivery processes (Agile/Scrum or hybrid)

2) Team Management (Onsite)

• Manage and mentor a team of analysts, engineers, and junior developers
• Drive daily execution discipline (standups, task tracking, follow-ups
• Identify performance gaps and take corrective actions
• Ensure team availability, responsiveness, and productivity

3) Technical Oversight :

• Data modeling and transformations
• SQL, ETL/ELT pipelines
• BI tools (Power BI / Tableau / SAC or similar)
• Review solution design and ensure scalability, performance, and maintainability
• Act as a bridge between business requirements and technical implementation

4) Stakeholder Management

• Interface with internal leadership and external customers
• Translate business requirements into actionable delivery plans
• Provide regular status updates, highlight risks, and manage expectations

5) Process & Quality

• Define and monitor KPIs (delivery timelines, defect rates, SLA adherence)
• Ensure documentation, version control, and best practices
• Drive continuous improvement in delivery efficiency

  6) Required Skills & Experience

  • 10-15 years of experience in analytics / data / BI delivery
  • Proven experience managing 1015 member teams
  • Strong hands-on skills in:
  • SQL and data analysis
  • At least one BI platform (Power BI / Tableau / SAC)
  • Data engineering concepts (ETL, pipelines, warehousing)
  • Experience with cloud platforms (SAP BTP preferred)
  • Familiarity with Agile/Scrum delivery models

  Preferred Qualifications

  • Bachelor of Technology in Computer Science or related discipline
  • Exposure to enterprise clients and global delivery models
  • Strong problem-solving and decision-making ability
  • Experience in SAP Analytics (good to have)

  Key Traits We Are Looking For

  • Execution-focused drives tasks to closure, not just coordination
  • Hands-on leader can dive into technical details when needed
  • Assertive communicator ensures clarity and accountability
  • Onsite presence actively engages with team on the ground

  Success Metrics

  • On-time delivery of projects and milestones
  • Reduction in missed commitments and escalations
  • Improved team productivity and responsiveness
  • Customer satisfaction and repeat business