Service Delivery Manager - BCM - Core Ops 4D

BrightClaim; Hyderabad; Hybrid; INR 1,400,000 - 2,100,000; Full time

Job summary

Genpact Hyderabad invites a Service Delivery Manager - BCM - Core Ops to lead data‑driven improvements, facilitate client and unit meetings, and develop MIS to monitor performance. You will mentor analysts, document processes, and create training materials to build capability and ensure standardized operations.

In this hybrid role, you will apply advanced Excel skills, analyze large data sets, and drive continuous improvement initiatives across BCM core operations.

Qualifications

• Bachelor's/Master's degree in commerce, economics, finance, MBA or analytics.
• Strong focus on process improvements and data-driven decision making.
• Experience in continuous improvement and Kaizen methodologies.

Responsibilities

• Facilitate client and unit meetings, collecting data and communicating insights clearly.
• Develop and manage MIS to monitor performance and present findings to stakeholders.
• Mentor analysts and ensure precision in all tasks; standardize processes across ops.
• Document processes, screens, and business rules; create training materials and meeting minutes.

Skills

Continuous Improvement

Data-Driven

Kaizen

Process Improvement

Analytical Thinking

Education

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Master's - Business Administration

Master's - Business Analytics

Job description

Service Delivery Manager - BCM - Core Ops

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Facilitate client and business unit meetings, ensuring effective data collection, analysis, and clear communication of insights. Develop and manage Management Information Systems (MIS) to monitor team performance, analyze data, and present findings to senior client stakeholders and internal teams. Collaborate with Ops Team Leads and other team members to ensure clear communication of issues and implementation of solutions to enhance operations. Mentor analysts, promoting the development of fundamental operational skills and ensuring precision and attention to detail in all tasks. Utilize advanced MS Excel skills, working with large datasets, pivot tables, and basic macros to support day-to-day operations. Document business processes, screen flows, and business rules, ensuring consistency and standardization across operations. Produce and distribute meeting minutes, while creating and delivering training materials to support team development.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Management Accountant (CMA) - The Institute of Cost Accountans of India (ICMAI)The Institute of Cost Accountans of India (ICMAI)

Required Skills

Continuous Improvement Culture, Continuous Improvement Projects, Continuous Improvement Techniques, Data-Driven Continuous Improvement (DataBridge), Kaizen (Continuous Improvement)

Language

English (Required)

Language Proficiency

Proficient - C2

Job Type

Regular

Master Skill List

BCM - Core Ops

Remote Type

Hybrid

Work Shift

Evening Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.