Service Delivery Manager (ADM projects)

LTM; Chennai, Bengaluru; Hybrid; INR 1.200.000 - 1.800.000; Vollzeit

Benefits dieser Stelle

PRINCE2 / PMP certification

Zusammenfassung

LTM is seeking an IT Service Delivery Manager based in Chennai with responsibilities spanning ITIL-based service delivery, incident and change management, and collaboration with global L2/L4 teams. The role requires strong communication skills and experience in leading remote teams in ADM projects.

The candidate should have extensive experience in managed services, possess ITIL certification, and be capable of driving weekly and monthly status reports for stakeholders.

Qualifikationen

• Minimum 14+ years of IT experience.
• Experience in executing managed services engagements.
• Strong ITIL knowledge and experience in incidents, service requests, problem management, change management and development work.

Kenntnisse

Managed services

ITIL concepts

Incident management

Service requests

Problem management

Change management

L3 support leadership

L2/L4 collaboration

Communication

Status reporting

Tools

Java

.NET

Jobbeschreibung

Role: IT Service Delilvery Manager

Location: Chennai and Banglore

Notice period: Immediate to 30 days

Role & responsibilities

Minimum 14 Years of IT Experience with more than 5 Yrs of Experience as a IT Service Delilvery Manager in ADM projects

Primary Skills Must Have

• Min 3 years of experience in executing managed services engagement
• Strong experience in ITIL concepts and experience in handling incidents service requests problem management change management and development work
• Should have Managed L3 Support teams and collaborated with L2 L4 teams
• Should know ITIL v3 or v4
• Prior experience in streamlining ITIL concepts in team
• Should be able to collaborate engage monitor and track the progress of remote team
• Should have excellent communication and stakeholder management skills
• Experience in Weekly and Monthly status reporting

Good to Have

• Experience working in Banking Domain - Treasury Tax Risk & Compliance
• Hands of experience in technologies like Java and NET is added advantage
• Prince/ PMP certifiedo