Service Delivery Manager

HCLTech; Madurai District; Presencial; INR 4.000.000 - 6.500.000; Jornada completa

Descripción de la vacante

HCL Technologies Limited is seeking a senior IT Infrastructure program leader with 15+ years of experience to drive transition and transformation programs. The role emphasizes governance, stakeholder engagement, and executive communication to deliver strategic outcomes.

The candidate will coordinate multiple projects, manage budgets, and report progress to senior leadership, aligning with enterprise objectives and ROI maximization.

Formación

• Proven IT Infrastructure program leadership and transition/transformation experience.
• Advanced program governance, portfolio integration, financial management, change management, and benefits realization.
• Outstanding leadership, organizational, problem-solving, negotiation, and executive communication skills.
• PMP required; SAFe, PMI-ACP, or Scrum Master certification preferred

Responsabilidades

• Define program strategy, governance, roadmap, execution model, and measurable outcomes.
• Integrate projects and workstreams against scope, schedule, budget, quality, and benefits.
• Coordinate cross-project dependencies, priorities, resources, vendors, and stakeholders.
• Lead and evaluate project managers and delivery teams.
• Own program-level change, risk, financial, resource, and performance management.
• Resolve escalated or higher-scope issues and support executive decision-making.
• Assess program performance, maximize ROI, and report to Program Directors and senior leadership.

Conocimientos

Infrastructure leadership

Governance

Change management

Executive communication

Stakeholder management

Educación

Bachelor's degree

Postgraduate management qualification

Herramientas

MS Project

Smartsheet

Jira

Microsoft Office

Descripción del empleo

Role & responsibilities

JOB DESCRIPTION

• Flexible to work in USA CST hours as required.
• 15+ years of relevant IT Infrastructure project/program management experience.
• 8+ years managing Infrastructure Transition / Transformation programs.
• Experienced leader accountable for coordinating interconnected projects and achieving strategic program outcomes.

KEY RESPONSIBILITIES

• Define program strategy, governance, roadmap, execution model, and measurable outcomes.
• Integrate projects and workstreams against agreed scope, schedule, budget, quality, and benefits.
• Coordinate cross-project dependencies, priorities, resources, vendors, and stakeholders.
• Lead and evaluate project managers and delivery teams.
• Own program-level change, risk, financial, resource, and performance management.
• Resolve escalated or higher-scope issues and support executive decision-making.
• Assess program performance, maximize ROI, and report to Program Directors and senior leadership.

SKILLSETS

• Proven IT Infrastructure program leadership and transition/transformation experience.
• Advanced program governance, portfolio integration, financial management, change management, and benefits realization.
• Outstanding leadership, organizational, problem-solving, negotiation, and executive communication skills.
• Strong knowledge of MS Project, Smartsheet, Jira, and Microsoft Office.
• Bachelor degree required; postgraduate management qualification preferred.
• PMP required; SAFe, PMI-ACP, or Scrum Master certification preferred