Service Delivery Manager

Tiger Analytics; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading analytics firm in Bengaluru is seeking an experienced Service Delivery Manager who will oversee production support and drive operational efficiency in managing enterprise data operations. The ideal candidate should have over 12 years of experience in Data Engineering or Application Support, with a solid understanding of Azure data workflows and ITSM tools. Strong leadership skills are essential for this role, which involves managing teams and ensuring service excellence.

Qualifications

• 12+ years of experience in managing enterprise data operations and support services.
• Experience with ITSM tools and job schedulers.
• Strong knowledge of Azure-based data workflows.

Responsibilities

• Oversee production support and ensure service excellence.
• Monitor and optimize batch processes on ADF pipelines.
• Manage data migration projects from legacy platforms.

Skills

Data Engineering

Application Support

Production Support

Monitoring and Troubleshooting

Automation Scripting

Stakeholder Communication

Tools

Azure Data Factory

DataStage

Informatica

ServiceNow

Control-M

Job description

We are seeking a seasoned Service Delivery Manager with 12–18 years of overall experience in managing enterprise data operations and support services, including at least 10 years in the field. The candidate will be responsible for overseeing production support, ensuring service excellence, driving operational efficiency, and leading teams to deliver reliable and scalable data solutions aligned with business objectives.

• 12+ years of professional experience in Data Engineering, Application Support, or related fields
• Monitor, troubleshoot, and optimize batch processes running on ADF pipelines, ADLS, and ETL tools (DataStage, Informatica, SSIS, Oracle Data Integrator).
• Analyze system logs, error messages, and performance metrics to identify patterns, trends, and root causes of failures.
• Working knowledge of ITSM tools and schedulers
• Manage and support Azure-based data workflows, including ingestion, transformation, and storage.
• Work on data migration projects from legacy ETL platforms to modern cloud-based solutions (Azure Data Factory, Databricks).
• Provide production support for large-scale data integration projects, ensuring SLA compliance and timely resolution of issues.
• Collaborate with cross-functional teams to support enterprise data warehouse and reporting systems.
• Use ITSM tools (ServiceNow, Remedy, or equivalent) to log, track, and resolve incidents.
• Manage job schedulers (Control‑M, Autosys, or equivalent) to ensure smooth execution of workflows.
• Develop and maintain automation scripts in Python, UNIX Shell, or Perl to streamline monitoring and support tasks.
• Communicate effectively with stakeholders during outages, SLA misses, or escalations, ensuring transparency and timely updates.
• Contribute to presales activities by preparing RFP responses, solution documentation, and technical presentations.
• Ensure adherence to support processes and industry best practices while continuously improving operational efficiency.