Service Delivery Leader - S&P - Procurement Ops 3

1401 Genpact India Pvt. Ltd.; India; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Genpact is seeking a Service Delivery Leader for S&P - Procurement Ops to steer a high-performing procurement team in a hybrid India-based role.

The role emphasizes leading procurement operations, driving value engineering, and aligning with client goals while mentoring staff and building supplier relationships.

Qualifications

• Bachelor's and/or master's degrees in logistics, business, or engineering are preferred.
• Experience leading procurement teams and delivering KPI-driven results.
• Strong knowledge of SOW-based program management and spend optimization.

Responsibilities

• Lead procurement team to achieve key performance metrics as defined in the SOW.
• Oversee ad-hoc sourcing and procurement activities to maximize value across spend categories.
• Prepare and analyze team performance reports, explain variances, and provide actionable insights.
• Identify and execute Value Engineering initiatives to reduce non-value-added activities and costs.
• Lead process improvement and capacity optimization across teams for customer-centric solutions.
• Mentor and develop team members, ensuring adherence to procurement best practices.
• Provide category leadership and strategic direction to Sourcing Buyers and Analysts.

Skills

Client Relations

Collaboration Tools

Commercial Excellence

Critical Thinking

Data Analytics

Domain Consulting

Industrial Manufacturing Processes

Microsoft Office

Order Management

People Leadership

Program Management

Sourcing and Procurement

Stakeholder Management

Statistical Models

Education

Bachelors - Business Administration

Bachelors - Industrial Engineering

Bachelors - Logistics

Bachelors - Supply Chain Management

Masters - Operations Management

Job description

Service Delivery Leader - S&P - Procurement Ops

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Responsibilities

Lead and guide the procurement team to achieve key performance metrics as defined in the Statement of Work (SOW).

Oversee ad-hoc sourcing and procurement activities to ensure the organization acquires the best value on all spend categories.

Prepare and analyze team performance reports, explain variances, and collaborate with partners to produce actionable performance insights.

Identify and execute Value Engineering initiatives to eliminate non-value-added activities, optimize costs, and enhance supplier relationships.

Lead process improvement and capacity optimization initiatives, collaborating across teams to deliver customer-centric solutions.

Mentor and develop team members, fostering employee engagement, skill growth, and adherence to best practices in procurement operations.

Provide category leadership and strategic direction to Sourcing Buyers and Analysts, ensuring alignment with business goals and procurement standards.

Qualifications

• Bachelors - Business Administration
• Bachelors - Industrial Engineering
• Bachelors - Logistics
• Bachelors - Supply Chain Management
• Masters - Operations Management

Certifications

• Certified Professional in Supplier Diversity (CPSD) - Institute for Supply Management (ISM)Institute for Supply Management (ISM)
• Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM)
• Certified Purchasing Manager (CPM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM)

Required Skills

• Client Relations
• Collaboration Tools
• Commercial Excellence
• Critical Thinking
• Data Analytics
• Domain Consulting
• Industrial Manufacturing Processes
• Microsoft Office
• Order Management
• People Leadership
• Program Management
• Sourcing and Procurement
• Stakeholder Management
• Statistical Models

Language

English (Required)

Language Proficiency

Proficient - C2

Master Skill List

S&P - Procurement Ops

Remote Type

Hybrid

Work Shift

Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.