Service Delivery Engineer

SP Sysnet; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading IT services provider in Hyderabad seeks a Service Delivery Specialist to manage customer service requests and ensure the timely resolution of infrastructure issues. Ideal candidates will have a Bachelor’s degree in IT or equivalent and 2-4 years of relevant experience in data center support. Responsibilities include coordinating with technical teams, handling service management tasks, and preparing service documentation. Candidates should have strong communication skills and multitasking abilities.

Qualifications

• 2-4 years of experience in Service Delivery, Operations, or Support within a System Integrator, ICT, or Data Center environment.
• Basic to intermediate knowledge of servers, networking, storage, and data center operations.

Responsibilities

• Act as the primary point of contact for customers for service requests, incidents, and escalations.
• Ensure SLA adherence and timely resolution of infrastructure and data center issues.
• Support data center operations including rack & stack, cabling, server installation, replacement, and coordination with DC providers.
• Coordinate with internal technical teams, OEMs, and vendors for issue resolution and changes.
• Handle incident, change, and service request management.
• Prepare service reports, documentation, and customer updates.
• Ensure smooth delivery of managed services and infrastructure support.

Skills

Customer-facing communication skills

Multitasking ability

Coordination skills

Education

Bachelor’s Degree or Diploma in IT / Computer Science

Job description

• Act as the primary point of contact for customers for service requests, incidents, and escalations.
• Ensure SLA adherence and timely resolution of infrastructure and data center issues.
• Support data center operations including rack & stack, cabling, server installation, replacement, and coordination with DC providers.
• Coordinate with internal technical teams, OEMs, and vendors for issue resolution and changes.
• Handle incident, change, and service request management.
• Prepare service reports, documentation, and customer updates.
• Ensure smooth delivery of managed services and infrastructure support.

Desired Profile

• Bachelor’s Degree or Diploma in IT / Computer Science or equivalent.
• 2–4 years’ experience in Service Delivery, Operations, or Support within a System Integrator, ICT, or Data Center environment.
• Basic to intermediate knowledge of servers, networking, storage, and data center operations.
• Customer‑facing experience with strong communication and coordination skills.
• Ability to multitask and work as per weekly roster.