Service Center Manager, India

FLSmidth; Chennai District; On-site; INR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Dedicated recognition platform

Job summary

FLSmidth is seeking a highly motivated Service Center Manager to lead our service operations in India. You will manage a team of service engineers, technicians, and administrative staff across multiple centers, ensuring safety, quality, and customer satisfaction.

This role requires 10–15 years in service management within industrial sectors, strong leadership and budgeting skills, and the ability to travel nationwide.

Qualifications

• Bachelor's degree in Engineering (Mechanical, Electrical, or related field). MBA/masters is a plus.
• 10–15 years in service management or operations within industrial equipment sectors.
• Proven track record of leading service teams and driving profitability.
• Willingness to travel nationwide and occasionally internationally.
• Fluency in English; knowledge of local Indian languages is a plus.

Responsibilities

• Lead and develop service engineers, technicians, and staff across India.
• Oversee day-to-day service center operations, ensuring safety and standards.
• Develop strategies to optimize service delivery and reduce costs.
• Establish and monitor KPIs for service operations and profitability.
• Maintain strong relationships with key customers and ensure high-quality service.
• Manage spare parts inventory, logistics, and supply chain.
• Develop and manage service center budgets, forecasting, and revenue generation.
• Identify opportunities for process and technology improvements.
• Ensure compliance with company policies and ethical standards.
• Collaborate with sales, project management, and other departments to align service offerings.
• Provide regular reports on service center performance to senior management.

Skills

Team leadership

Customer relationship management

Budget management

Analytical skills

Communication

Education

Bachelor's in Engineering (Mechanical/Electrical)

MBA/Master's degree (plus)

Tools

CRM

ERP

Field service software

Job description

Job Summary

FLSmidth & Co. A/S is seeking a highly motivated and experienced Service Center Manager to lead and oversee all aspects of our service operations in India. This role is crucial for ensuring exceptional customer satisfaction, driving operational efficiency, and contributing to the growth of our aftermarket services business in the region.

Job Responsibilities

• Manage, lead, and develop a team of service engineers, technicians, and administrative staff across various service centers in India.
• Oversee the day-to-day operations of all service centers, ensuring adherence to FLSmidth standards, safety protocols, and regulatory requirements.
• Develop and implement strategies to optimize service delivery, improve efficiency, and reduce operational costs.
• Establish and monitor key performance indicators (KPIs) for service operations, including response times, resolution rates, customer satisfaction, and profitability.
• Build and maintain strong relationships with key customers, understanding their needs and ensuring the delivery of high-quality service solutions.
• Manage spare parts inventory, logistics, and supply chain to ensure timely availability for service operations.
• Develop and manage the service center budget, including forecasting, cost control, and revenue generation.
• Identify and implement opportunities for continuous improvement in service processes and technology.
• Ensure compliance with all FLSmidth policies, procedures, and ethical standards.
• Collaborate with sales, project management, and other internal departments to align service offerings with overall business objectives.
• Provide regular reports on service center performance to senior management.

Job Qualifications

• Bachelor's degree in Engineering (Mechanical, Electrical, or related field) or a relevant technical discipline. A Master’s degree or MBA is a plus.
• Minimum of 10-15 years of experience in service management or operations within the industrial equipment, mining, cement, or heavy machinery sector.
• Proven track record of successfully leading and developing teams in a service-oriented environment.
• Strong understanding of service processes, field service operations, and customer relationship management.
• Excellent leadership, communication, interpersonal, and negotiation skills.
• Demonstrated ability to manage budgets, analyze financial data, and drive profitability.
• Proficiency in relevant software applications (e.g., CRM, ERP, service management platforms).
• Strong analytical and problem-solving abilities.
• Ability to travel extensively within India and occasionally internationally as required.
• Fluency in English is essential; knowledge of local Indian languages is an advantage.
• Results-oriented with a strong focus on customer satisfaction and operational excellence.

Benefits

• We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

Company Description

FLS is a leading, full flowsheet minerals processing supplier to the global mining industry. We deliver proven technologies and services across the lifecycle of operations, and have set targets of providing solutions for zero-emissions mining by 2030 with our MissionZero programme.