Service Associate - Vizag

Stanley Black & Decker, Inc.; Bengaluru South; On-site; INR 350,000 - 600,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Disability Insurance

Wellness programs

Employee discounts

Job summary

Stanley Black & Decker, a global leader in tools, seeks a Service Associate for the T&O Commercial team in Bengaluru. You’ll support after-sales service, train clients, and coordinate with multiple departments to resolve quality issues while driving service levels.

The role requires a Diploma/BE/BTech/Graduate and 2-5 years in B2B after-sales sales; a competitive salary and benefits accompany the position.

Qualifications

• Diploma/BE/BTech/Graduate.
• 2-4 years of After Sales experience – Channel Sales & End-User (B2B) Sales.

Responsibilities

• Assure that Stanley Black and Decker customers are completely satisfied with the quality of our products.
• Strong focus on end user satisfaction.
• Provide technical and product related training to our clients.
• Have a complete understanding and knowledge of related products and functions, also be service oriented.
• Drive service levels while improving inventory turns working closely with supply chain and suppliers.
• Establish a complete and comprehensive data base for all of our clients and follow up with after sales related information.
• Coordinate effectively with all related departments and provide solutions to quality issues.

Education

Diploma/BE/BTech/Graduate

Job description

The Job

As a Service Associate, you’ll work with T&O Commercial team working and you’ll get to:

• Assure that Stanley Black and Decker customers are completely satisfied with the quality of our products.
• Strong focus on end user satisfaction
• Provide technical and product related training to our clients.
• Have a complete understanding and knowledge of related products and functions, also be service oriented.
• Drive service levels while improving inventory turns working closely with supply chain and suppliers.
• Establish a complete and comprehensive data base for all of our clients and follow up with after sales related information.
• Coordinate effectively with all related departments and provide solutions to quality issues.
• The Person:
• You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good?

In fact, you embrace it.

• Diploma/BE/BTech/Graduate.
• 2-4 years of After Sales experience – Channel Sales & End-User (B2B) Sales.
• The Details:
• Competitive salary
• Insurance coverage for Medical, Life & Disability.
• Covered under all Employee Assistance Services and Wellness programs.
• Discounts on Stanley Black & Decker tools and other partner programs.

• Diploma/BE/BTech/Graduate.
• 2-5 years of sales experience.

And More

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
• Belong: Experience an awesome place to work where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.