Customer Service and After Sales Associate

Stanley Black & Decker India Ltd; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Insurance coverage for Medical, Life &

Disability

Employee Assistance Services and Welll

Discounts on Stanley Black & Decker工具及

Job summary

Stanley Black & Decker India Ltd is seeking a Service Associate to work with the T&O Commercial team, ensuring customer satisfaction with product quality and providing technical training to clients. The role focuses on service levels, inventory efficiency, and coordinating with supply chain and other departments to resolve quality issues.

You should have 2-4 years of after-sales experience in channel sales and end-user (B2B) sales, with a Diploma/BE/BTech/Graduate qualification.

Qualifications

• 2-4 years of after-sales experience in Channel Sales & End-User (B2B) Sales.
• Complete understanding of related products and functions.
• Willingness to learn and adapt to new technologies and processes.

Responsibilities

• Assure customers are fully satisfied with product quality.
• Provide technical and product training to clients.
• Drive service levels and improve inventory turns with supply chain collaboration.
• Establish and maintain a comprehensive client database and follow up with after-sales information.
• Coordinate with related departments to resolve quality issues.

Skills

After sales experience

Channel sales

End-user sales

Training

Education

Diploma/BE/BTech/Graduate

Job description

Service Associate

As a Service Associate, you’ll work with T&O Commercial team working and you’ll get to: Assure that Stanley Black and Decker customers are completely satisfied with the quality of our products. Strong focus on end user satisfaction Provide technical and product related training to our clients. Have a complete understanding and knowledge of related products and functions, also be service oriented. Drive service levels while improving inventory turns working closely with supply chain and suppliers. Establish a complete and comprehensive data base for all of our clients and follow up with after sales related information. Coordinate effectively with all related departments and provide solutions to quality issues.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it.

You also have: Diploma/BE/BTech/Graduate. 2-4 years of After Sales experience – Channel Sales & End-User (B2B) Sales.

The Details:

• Competitive salary
• Insurance coverage for Medical, Life & Disability.
• Covered under all Employee Assistance Services and Wellness programs.
• Discounts on Stanley Black & Decker tools and other partner programs.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it.

You also have: Diploma/BE/BTech/Graduate. 2-5 years of sales experience.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
• Belong: Experience an awesome place to work where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us! Onsite We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the‑art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the‑art learning resources, including our Lean Academy and online universe (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we have fun here, too.

Purpose-Driven Company

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

Experience Level

Mid Level