SeniorAnalyst - English, Spanish, Windows

HCL Technologies Limited; Dadri; On-site; INR 450,000 - 560,000; Full time

Job summary

HCL Technologies Limited is seeking a Senior Analyst for English, Spanish, and Windows support in Noida. You will provide service desk assistance focusing on Spanish language interactions and Windows-related inquiries, addressing user issues at L1 level.

The role emphasizes multi-channel support (calls, chat, email) and collaboration with a global team to resolve incidents promptly. Strong communication in Spanish is essential, with attention to service quality and customer satisfaction.

Qualifications

• Ability to handle Level 1 troubleshooting.
• Communicate effectively via calls, chat and email.
• Familiarity with service desk tools and ticketing systems.

Responsibilities

• Handle L1 troubleshooting for Spanish language support.
• Engage with customers via calls, chat and email to resolve issues.

Skills

Mails

ServiceNow

MS Office

Application

Tools

MS Office

ServiceNow

Job description

SeniorAnalyst - English, Spanish, Windows SeniorAnalyst - English, Spanish, Windows India Job Description SeniorAnalyst - English, Spanish, Windows Noida, Uttar Pradesh

Job Summary

Service desk Support in Spanish Language

Key Responsibilities

Resource should be able to handle L1 level troubleshooting, Connect with in calls chats and mail

Skill Requirements

Mails, Service now, MS office, application

Other Requirements

Service desk Support in Spanish Language

Customer Code : 115362

Customer Name : Amcor Group GmbH

Requisition Type : New Position

Resource SAP ID : 0

Customer Interview (Y/N) : yes

Project Category : Non SOT

Project Code : C330498

Band : E1

Sub Band : E1.2

PSA(Location) : Noida

Service Line :

Work Area : Support & Operations (DFS)

Demand Unit : SeniorAnalyst - English, Spanish, Windows

Cluster : Microsoft Windows, English, Spanish - Spain

No. Of Positions : 1

TP Hire : no

Skill : NA

Job Role : SeniorAnalyst - English, Spanish, Windows

Job Summary : Service desk Support in Spanish Language

Job Responsibilities : Resource should be able to handle L1 level troubleshooting, Connect with in calls chats and mail

Skill Requirement : Mails, Service now, MS office, application

Other Requirement : Service desk Support in Spanish Language

Key Sourcing Information : NA

Interviewer 1 SAP ID : 51685555

Job Description : Service desk Support in Spanish Language Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.