SeniorAdministrator - Access/Rights Management Tool, Microsoft Windows

HCL Technologies Limited; Lucknow; On-site; INR 700,000 - 1,100,000; Full time

Job summary

HCL Technologies Limited in Lucknow, Uttar Pradesh, seeks a Senior Administrator - Access/Rights Management to deliver advanced Windows and access management support. You will troubleshoot complex incidents, perform root cause analyses, and contribute to security posture and customer satisfaction.

The role requires strong problem-solving, excellent communication, and the ability to train analysts while maintaining high-quality service standards in a collaborative environment.

Qualifications

• Advanced proficiency in global account management and Windows PC support.
• Strong understanding of access management services and security protocols.
• Excellent problem-solving skills with the ability to analyze complex technical issues.
• Strong communication and interpersonal skills to facilitate training and collaboration.

Responsibilities

• Provide advanced technical support by leveraging global account management and Windows PC expertise to troubleshoot and resolve complex incidents, ensuring timely solutions and adherence to quality standards.
• Conduct thorough root cause analyses for escalated incidents, implementing effective solutions to address underlying technical and security issues.
• Drive value-added activities such as updating and managing the knowledge base, training new team members, and coaching analysts on best practices.
• Resolve complex support tickets within agreed SLAs, collaborating with cross-functional support teams to ensure seamless operations and a robust security posture.
• Enhance customer experience and maintain high CSAT scores through first call resolution, minimizing case rejections and reopens, while proactively mitigating security threats.

Skills

Global Account Management

Windows PC Support

Access Management

Problem-Solving

Communication & Collaboration

Job description

Senior Administrator - Access/Rights Management Tool, Microsoft Windows

Lucknow, Uttar Pradesh

Job Summary

The Senior Administrator in Support and Operations is pivotal in delivering advanced technical support and ensuring optimal operational efficiency. This role focuses on troubleshooting complex issues, conducting root cause analyses, and driving initiatives that enhance customer satisfaction and security compliance. The Senior Administrator plays a crucial role in maintaining high-quality service standards while fostering a collaborative environment.

Key Responsibilities

• Provide Advanced Technical Support By Leveraging Global Account Management And Windows Pc Expertise To Troubleshoot And Resolve Complex Incidents, Ensuring Timely Solutions And Adherence To Quality Standards.
• Conduct Thorough Root Cause Analyses For Escalated Incidents, Implementing Effective Solutions To Address Underlying Technical And Security Issues.
• Drive Value-Added Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Best Practices.
• Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And A Robust Security Posture.
• Enhance Customer Experience And Maintain High Csat Scores Through First Call Resolution, Minimizing Case Rejections And Reopens, While Proactively Mitigating Security Threats.

Skill Requirements

• Advanced Proficiency In Global Account Management And Windows Pc Support
• Strong Understanding Of Access Management Services And Security Protocols
• Excellent Problem-Solving Skills With The Ability To Analyze Complex Technical Issues
• Strong Communication And Interpersonal Skills To Facilitate Training And Collaboration

Other Requirements

• Itil Foundation Certification (Optional But Valuable)
• Microsoft Certified: Azure Fundamentals (Optional But Valuable)

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8billion.