Senior UX Designer
Cleo-
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Benefits offered by this job
Job summary
Cleo is seeking an AI-native Senior UX Designer to shape enterprise software in an AI-first world. You will deeply understand users, translate complex supply chain challenges into intuitive experiences, and join a team redefining how products are conceived, designed, and built with AI to accelerate insight and execution.
You will collaborate with Product Management, Engineering, Architecture, Data/AI teams, and executives to create scalable, trustworthy, high-impact experiences across global
Qualifications
- 10+ years designing complex, data-rich enterprise applications.
- Experience designing AI-infused experiences with intelligent guidance and automation.
- Experience leading UX across product areas and initiatives.
- Portfolio showing end-to-end product thinking from problem framing to shipped outcomes.
- Strong systems thinking in complex domains (integrations, data platforms, supply chain).
- Ability to navigate ambiguity and define clear experience direction.
- Experience integrating user research and product data into decisions.
- Deep collaboration with engineering for high-quality implementation.
- Strong communication and influencing skills across stakeholders.
- High bar for craft and detail in cohesive experiences.
Responsibilities
- Define experience strategy across key platform areas, surfacing AI-driven capabilities.
- Lead user insights for complex supply chain workflows using research, data, and AI-enabled discovery.
- Translate ambiguity into clear design direction from concepts to information architecture and high-fidelity UI.
- Design AI-centered experiences using recommendations, automation, conversational interfaces, and predictive intelligence.
- Apply AI-assisted workflows throughout UX process: research synthesis, ideation, prototyping, and documentation.
- Collaborate with engineering to ensure high-quality implementation in iterative cycles.
- Advocate for user and business outcomes in cross-functional decision making.
- Shape and scale design systems for AI-native, data-rich experiences.
- Contribute to a culture of design excellence and innovation in an AI lifecycle.
Skills
Job description
Cleo is the AI-native supply chain orchestration company built on modern EDI. We help businesses orchestrate EDI, API, MFT, applications, and trading partner ecosystems with the visibility, intelligence, and control needed to keep business-critical supply chain transactions moving — from order to cash, procure to pay, and everywhere in between.
Our platform, Cleo Integration Cloud, brings together integration, workflow automation, real-time monitoring, and Agentic AI intelligence so supply chain, operations, and IT teams can launch partners faster, automate transactions across business systems, resolve exceptions before they become disruptions, and gain actionable insight across the end-to-end supply chain.
Trusted by 5,000+ customers across manufacturing, retail, logistics, and distribution, Cleo is headquartered in Rockford, Illinois, with offices in Chicago and Bangalore. We are a team united by one mission: to make supply chains smarter. Cleo Never Stops.
We are seeking an AI-native Senior UX Designer to help shape the future of enterprise software in an AI-first world. This role is for designers who are driven to deeply understand users and translate complex supply chain challenges into intuitive, elegant experiences. You will join a team redefining how products are conceived, designed, and built — leveraging AI to accelerate insight, decision-making, and execution.
This role sits at the intersection of enterprise UX, AI-enabled workflows, systems thinking, and business outcomes. You will help define how intelligent capabilities are surfaced inside complex operational workflows while also evolving how UX itself is practiced in an AI-centered product development lifecycle. You will work closely with Product Management, Engineering, Architecture, Data/AI teams, and executive stakeholders to design scalable, trustworthy, and high-impact experiences for some of the world's most complex supply chain environments.
- Partner with Product Management and Architecture to define experience strategy across key platform areas — shaping not just what we build, but how intelligent, AI-driven capabilities are surfaced and experienced.
- Lead problem framing and user insight development for complex supply chain workflows, leveraging a mix of user research, data, and AI-assisted discovery techniques to uncover high-impact opportunities.
- Translate ambiguity into clear experience direction using appropriate fidelity — from rapid concepts to information architecture, wireframes, prototypes, interaction models, design specifications, and polished high-fidelity UI designs.
- Design AI-centered user experiences that leverage recommendation systems, intelligent automation, conversational interfaces, predictive intelligence, decision-support workflows, and agentic interaction models.
- Use AI-assisted workflows throughout the UX process — including research synthesis, ideation, prototyping, content generation, design exploration, usability analysis, and documentation acceleration.
- Drive continuous validation and learning, combining qualitative and quantitative methods to evaluate experience effectiveness and inform product decisions.
- Collaborate deeply with engineering teams to ensure high-quality implementation — iterating in real time, influencing trade-offs, and ensuring experiences meet a high bar for usefulness, usability, and polish.
- Act as a strong UX voice in cross-functional decision-making, advocating for user and business outcomes while helping teams navigate complexity and ambiguity.
- Shape and scale design systems and interaction patterns that support consistency while enabling innovation — particularly for AI-driven and data-rich experiences.
- Contribute to a culture of design excellence and innovation, raising the bar for craft, systems thinking, and the role of UX in an AI-centered product development lifecycle.
- 10+ years designing complex, data-rich enterprise applications, with a track record of simplifying challenging workflows into intuitive, high-impact experiences.
- Experience designing adaptive AI-infused experiences that combine intelligent guidance, automation, conversational workflows, and decision-support capabilities while preserving usability, explainability, user agency, and operational trust. Strong demonstrated curiosity, strategic thinking, and learning agility are valued where direct experience may be limited.
- Experience leading UX for meaningful product areas or initiatives, influencing direction across product, engineering, and design.
- Portfolio demonstrating end-to-end product thinking — from problem framing and user insight through to shipped outcomes.
- Strong systems thinking, with the ability to understand and design within complex technical domains (e.g., integrations, data platforms, supply chain systems).
- Ability to navigate ambiguity and define clear experience direction, translating loosely defined problems into actionable design strategies.
- Experience integrating user research and product data into decisions, combining qualitative and quantitative inputs to drive outcomes.
- Deep collaboration with engineering teams, influencing trade-offs and ensuring high-quality implementation in iterative environments.
- Strong communication and influencing skills, with the ability to articulate rationale and align cross functional stakeholders.
- High bar for craft and detail, delivering polished, cohesive experiences that balance usefulness, usability, and visual quality.
Ability to be proactive and develop new ideas
Analyzes anomalies and develops appropriate solutions. Creates new ideas and concepts considering a broad range of internal and external parameters.
Ability to work within or lead a team
Is the driving force in a team, spreading enthusiasm. Can lead a small team for a limited period and specific responsibility.
Ability to manage tasks and activities
Independently schedules and resources complex work. Prioritizes in coherence with team and project objectives, flagging risks proactively.
Ability to manage relationships with customers
Ensures customers' real and perceived needs are considered in the delivery of products and services.
Ability to communicate effectively with people
Confidently influences others through assertiveness while taking their points of view into account. Considers cultural references through interpersonal communication.
Ability to achieve objectives
Makes decisions at the appropriate time, taking into account priorities, constraints, and available information.
Ability to analyze situations and find accurate solutions
Acquires understanding of the underlying issues in complex situations by relating them to simpler concepts, models, or previous experiences.
Ability to account for the human factor
Actively models stress management and positive team dynamics. Surfaces and de-escalates tensions early.
AI fundamentally changes how they engineer: defaults to AI-first approaches where appropriate and has built workflows, tooling, or practices that improve output beyond just themselves. Demonstrates strong judgment about tradeoffs and failure modes.
Uses AI tools to accelerate research synthesis, ideation, wireframing, content generation, prototyping, and documentation while maintaining ownership of quality and outcomes. Understands how to design AI-assisted workflows, recommendations, automation, conversational interfaces, and decision-support experiences. Can define scalable UX patterns for AI-native enterprise experiences balancing intelligence, trust, explainability, and user control.
At Cleo we don't just manage supply chains — we orchestrate them. You'll be empowered to drive transformation, deliver excellence, and shape the future of global operations. Whether you're joining us from outside or growing within, this is your platform to lead with purpose, innovate with impact, and thrive in a culture that champions your growth.
Be at the helm of global supply chain strategy, driving decisions that impact customers, partners, and communities worldwide.
Work with the latest in AI, automation, and digital supply chain platforms to solve complex challenges.
Lead across planning, sourcing, logistics, and fulfillment — connecting dots others can't see.
Help build ethical, transparent, and sustainable supply chains that make a difference.
Access world-class programs, executive mentorship, and rotational opportunities to accelerate your career.
We prioritize internal talent — your next big opportunity could be just one conversation away.
Your ideas matter.Your leadership is visible. Your success is celebrated.
Thrive in a diverse, collaborative environment where every voice is heard and respected.
We are a Talent Destination for supply chain leaders who want to make bold moves, solve real world problems, and grow without limits. Whether you're stepping into your first leadership role or scaling new heights — your journey starts here. Cleo Never Stops.
- Group Medical Insurance & Group Personal Accident Insurance coverage
- Flexible PTO and company holidays
- Wellness Benefit of 15000 per year
- Cleo Cares - CSR initiatives
Cleo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
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