Senior User Experience Researcher

Porter; Bengaluru; Sur place; INR 2 500 000 - 4 000 000; Plein temps

Résumé du poste

SmartShift Logistics Solutions Private Limited in Bengaluru is seeking a Senior User Researcher to independently own research for one or more product charters, translating complex problems into scoped studies and shaping product decisions.

You will mentor juniors, synthesize findings into narratives, and ensure insights drive design. This role requires 5+ years hands-on user research and a track record of leading projects from scoping to delivery in consumer or marketplace contexts.

Qualifications

• 5+ years of hands-on user research experience leading complex projects from scoping to delivery.
• Background in a consumer or marketplace product company with ability to connect research to business outcomes.
• Experience contributing research during 0-1 product builds — where user needs were undefined.
• Comfort with ambiguity; break down large problems into structured research plans.
• Strong qualitative depth with ability to integrate quantitative inputs into research synthesis.

Responsabilités

• Own research scoping through delivery for one or more product charters.
• Mentor juniors on technical craft and research best practices.
• Translate complex product and business problems into scoped research studies.
• Synthesize findings into compelling narratives to influence product decisions.
• Ensure insights shape product design and strategy.

Connaissances

User research leadership

Qualitative research

Synthesis of findings

Cross-functional collaboration

Data integration

Formation

Bachelor’s or Master’s in Design/Psychology/Social Sciences

Description du poste

We are looking for a Senior User Researcher to independently own research for one or more product charters and mentor juniors on technical craft. The role requires translating complex product and business problems into well-scoped research studies, synthesising findings into compelling narratives, and ensuring insights shape product and design decisions.

This is not a supported IC role. The expectation is full outcome ownership — from scoping through to insight implementation — within the researcher’s assigned charter.

Must-have

• 5+ years of hands‑on user research experience with a track record of independently leading complex projects from scoping to delivery.
• Background in a consumer or marketplace product company with demonstrated ability to connect research to business and product outcomes.
• Experience contributing research during 0-1 product builds — where user needs and problem space were undefined — not just feature‑level research.
• Comfort with ambiguity: able to break down large, poorly‑defined problems into structured, cohort‑based research plans.
• Strong qualitative depth with ability to integrate quantitative and analytics inputs into research synthesis.

Good to have

• Some experience informally guiding or reviewing the work of junior researchers, even without a formal mentoring title.
• Bachelor’s or Master’s degree in Design, Psychology, Social Sciences, or related fields. Quality of work experience takes precedence over formal education.

By applying for this position, I voluntarily consent to submitting my information and documents (collectively “Personal Data”), and hereby consent to SmartShift Logistics Solutions Private Limited and its affiliates, subsidiaries or group companies (collectively “Company”) collecting, using, processing and storing such information and documents for the purposes of evaluating my application and candidature, in accordance with the Company’s policies and applicable law. I further consent to the Company sharing my Personal Data with third parties, including to its affiliates, subsidiaries and vendors for the aforementioned purposes and to the consequential use, processing and storage of my Personal Data by such third parties. I further understand that my Personal Data will be stored for such periods as may be required for the Company, subject to applicable law.