Senior Tecsys Elite WMS

NTT DATA, Inc.; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

NTT DATA in Bengaluru, India seeks a Senior Tecsys Elite WMS specialist to provide advanced Level 3 support for Tecsys Elite WMS and Elite Distribution ERP. You will resolve complex production issues, support integrations and configurations, and drive root-cause analysis to improve stability across warehouse operations.

As the senior escalation point, you will partner with operations, IT, and vendor teams to restore service, perform cutovers, and ensure stable, reconciled transaction flows.

Qualifications

• 7+ years of experience supporting warehouse, distribution, ERP, or supply-chain applications.
• 4+ years of hands-on Tecsys Elite experience, or comparable WMS/ERP support experience.
• Strong understanding of warehouse operations and troubleshooting across configurations, transactions, and integrations.

Responsibilities

• Troubleshoot complex Tecsys WMS and Distribution ERP issues across receiving, putaway, replenishment, picking, packing, shipping, and inventory.
• Investigate transaction failures, inventory discrepancies, stuck orders, RF/device issues, and interface failures.
• Analyze logs, SQL/data, interface messages, and operational workflows to support diagnostics.
• Support integrations with ERP, EDI, carrier, e-commerce, and reporting systems.
• Troubleshoot integration patterns including APIs/web services, EDI, SFTP/FTP, batch interfaces, and middleware.
• Coordinate retry, replay, reprocessing, reconciliation, and recovery procedures for failed transactions.
• Own high-priority incident triage, impact assessment, and post-incident reviews.
• Coordinate vendor escalations with clear docs, replication steps, and test results.
• Support controlled configuration changes, master data corrections, and release testing.
• Maintain runbooks and knowledge transfer for L1/L2 teams.

Skills

Tecsys Elite WMS

WMS/Distribution ERP

SQL queries

ITSM tools

Troubleshooting

Tools

Jira

ServiceNow

SQL

SFTP/FTP

Oracle

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Senior Tecsys Elite WMS to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Role Summary

Provide advanced Level 3 application support for Tecsys Elite WMS and Elite Distribution ERP / distribution management processes where deployed. This role resolves complex production issues, supports integrations and configuration, drives root-cause analysis, and improves stability across warehouse and distribution operations.

The specialist is the senior escalation point for Tecsys-related incidents, partnering with operations, IT, integration, infrastructure/cloud, device/print, automation, external vendor, and Tecsys support teams to restore service and prevent repeat issues.

Core Responsibilities

• Troubleshoot complex Tecsys WMS and Distribution ERP issues across receiving, putaway, replenishment, picking, packing, shipping, loading, cycle counting, inventory, order management, purchasing, returns, and distribution processes.
• Investigate transaction failures, inventory discrepancies, stuck orders, RF/device issues, label-printing issues, interface failures, job failures, performance concerns, and user-reported system errors.
• Analyze application logs, SQL/data, interface messages, file transfers, job status, acknowledgments, and operational workflows where access is available; coordinate with Tecsys or platform teams for restricted SaaS/cloud diagnostics.
• Support integrations with ERP, EDI, carrier, e-commerce, reporting, automation/WCS, RF, label-printing, and external customer or supplier systems.
• Troubleshoot integration patterns relevant to the environment, including APIs/web services, EDI, SFTP/FTP or managed file transfer, scheduled/batch interfaces, middleware, and message-based or file-based exchanges.
• Coordinate approved retry, replay, reprocessing, reconciliation, and recovery procedures for failed or partially processed transactions.
• Own high-priority incident triage, impact assessment, stakeholder communication, escalation, resolution tracking, and post-incident review.
• Coordinate Tecsys vendor escalations with clear documentation, replication steps, business impact, supporting evidence, sample payloads/files where appropriate, and test results.
• Support controlled configuration changes, workflow adjustments, master data corrections, role/security updates, release testing, cutover, and hypercare.
• Maintain runbooks, troubleshooting guides, monitoring procedures, escalation playbooks, and knowledge transfer for L1/L2 teams and business super users.

Required Qualifications

• 7+ years of experience supporting warehouse, distribution, ERP, or supply-chain applications.
• 4+ years of hands-on Tecsys Elite experience, or comparable enterprise WMS / Distribution ERP support experience with demonstrated ability to ramp quickly on Tecsys.
• Strong understanding of warehouse and distribution operations, including inbound, fulfillment, inventory accuracy, cycle counting, order management, procurement, returns, and enterprise handoffs.
• Strong troubleshooting skills across application configuration, transactions, master data, integrations, reports, users/roles, devices, and operational workflows.
• Working knowledge of integrations, including APIs/web services, SFTP/FTP, EDI, batch jobs, file-based interfaces, and interface monitoring.
• Ability to read, write, and troubleshoot SQL queries for issue investigation, data validation, reconciliation, and support analysis where access is permitted.
• Experience with incident, problem, change, release management, vendor support escalation, defect analysis, and patch validation.
• Familiarity with ServiceNow, Jira, or similar ITSM/support-ticketing platforms.
• Strong communication skills with the ability to explain complex system issues to warehouse users, business leaders, IT teams, and vendors.

Preferred Qualifications

• Direct hands-on experience supporting Tecsys Elite WMS and Elite Distribution ERP in production environments.
• Experience with Tecsys Itopia low-code capabilities and additional Tecsys modules such as TMS, Delivery Management, 3PL Billing, TecsysIQ/analytics, or Order Management where deployed.
• Working knowledge of relational databases, Oracle, Linux/Unix, Windows servers, scripting, job scheduling, monitoring tools, or cloud/SaaS operations.
• Experience supporting warehouse automation, WCS, conveyors, AMRs, voice picking, barcode/RF, print-and-apply, or other material-handling technologies.
• Experience in complex distribution, 3PL, retail/e-commerce, wholesale distribution, or high-volume supply-chain environments.
• Experience supporting upgrades, enhancement releases, go-lives, cutovers, and hypercare periods.

Success Measures

• Faster resolution of high-priority Tecsys production incidents.
• Reduced repeat incidents, transaction failures, manual corrections, and operational workarounds.
• Stable and reconciled WMS-to-Distribution ERP-to-shipping transactions.
• Successful Tecsys releases, patches, and upgrades with minimal disruption to warehouse operations.
• Improved inventory accuracy, order flow, warehouse productivity, and user confidence in Tecsys applications.

Location: Bengaluru / Noida / Hyderabad
Work Model: Work from Office (5 Days a Week)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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