Delivery Advisor

NTT DATA, Inc.; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

NTT DATA, Inc. is seeking an experienced UKG Technical Consultant to join our AMS team in Bengaluru, India. The role focuses on supporting UKG Workforce Management platforms with strong integration expertise, troubleshooting, and performance improvements.

You will work across HR/payroll interfaces, security configurations, monitoring, and automation initiatives. The ideal candidate has 8+ years of UKG/Kronos technical experience, hands-on integrations, and a solid ITIL/AMS background.

Qualifications

• 8+ years of UKG/Kronos technical experience.
• Strong experience with UKG Workforce Management components.
• Hands-on experience supporting enterprise integrations.
• REST APIs, SOAP, XML, JSON, SQL, and file-based integrations.
• L2/L3 production support and AMS environments.
• Ability to handle P1/P2 incidents and perform RCA.
• Knowledge of Incident, Problem, Change, Release, and Knowledge Management.

Responsibilities

• Provide L2/L3 technical support for UKG Workforce Management applications.
• Troubleshoot integration, interface, batch, data, authentication, reporting, and performance issues.
• Diagnose failed interfaces and jobs and coordinate recovery within SLAs.
• Perform Root Cause Analysis for recurring high-severity incidents and implement fixes.
• Coordinate with UKG/vendor support and other tech teams.
• Support major incident resolution and technical recovery activities.
• Monitor and optimize UKG integrations, batches, and interfaces.
• Maintain interface specs, mappings and technical docs.

Skills

UKG/Kronos experience

UKG integrations

REST APIs & Web Services

XML/JSON

SQL & data analysis

Production issue troubleshooting

P1/P2 incident handling

AMS environments

Stakeholder communication

Incident/Problem/Change/Release mgmt

Tools

UKG Integration Hub

ServiceNow

ITIL framework

Job description

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We are currently seeking a UKG Technical Consultant to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Description – UKG Technical Consultant – AMS

Role: UKG Technical Consultant
Experience: 8+ Years
Locations: Bengaluru / Hyderabad / Noida
Work Model: Work from Office – 5 Days a Week
Engagement: Application Management Services (AMS)

Role Summary

We are seeking an experienced UKG Technical Consultant with 8+ years of experience in UKG Workforce Management technologies, integrations, interfaces, reporting, technical troubleshooting, and production support.

The consultant will be responsible for supporting the UKG technical landscape throughout transition, stabilization, steady-state operations, and continuous improvement. The role requires strong expertise in UKG integrations and technical components, coupled with the ability to diagnose complex production issues and collaborate with functional, infrastructure, security, HR, Payroll, and external vendor teams.

The successful candidate will help ensure the availability, reliability, performance, and maintainability of the UKG environment while driving automation and technical service improvements.

Key Responsibilities

Transition & Knowledge Acquisition

Participate in technical knowledge transfer from incumbent teams and application SMEs.

Understand the end-to-end UKG technical architecture and integration landscape.

Review interfaces, APIs, middleware components, batch jobs, reports, security configurations, monitoring, and operational dependencies.

Review and validate technical runbooks, SOPs, interface specifications, troubleshooting guides, known errors, and support documentation.

Perform reverse knowledge transfer and demonstrate technical support readiness.

Identify technical risks, monitoring gaps, single points of failure, and opportunities for automation.

Support transition and operational readiness before steady-state service commencement.

Technical Production Support

Provide L2/L3 technical support for UKG Workforce Management applications.

Troubleshoot application, integration, interface, batch, data, authentication, reporting, and performance issues.

Diagnose failed interfaces and jobs and coordinate recovery within agreed SLAs.

Perform detailed Root Cause Analysis for recurring and high-severity technical incidents.

Develop and implement permanent fixes and preventive measures.

Coordinate with UKG/vendor support and other technology teams for complex product issues.

Support major incident resolution and technical recovery activities.

UKG Technical Expertise

Hands-on experience with relevant UKG technical capabilities, including:

UKG Pro Workforce Management / UKG Dimensions

UKG Workforce Central, where applicable

UKG Integration Hub / integration technologies

APIs and Web Services

REST/SOAP integrations

XML and JSON

SQL and data analysis

SFTP/file-based integrations

Authentication and security-related integrations

Reports and data extracts

Batch and scheduled processing

Integration monitoring and troubleshooting

Integration Support

Support inbound and outbound integrations between UKG and enterprise applications such as HR, Payroll, ERP, Finance, Identity Management, and other third-party systems.

Monitor interface execution and proactively address failures.

Analyze integration logs, payloads, error messages, and data discrepancies.

Troubleshoot API, web-service, file-transfer, and middleware issues.

Perform reconciliation and ensure completeness and accuracy of critical workforce and payroll data.

Maintain interface specifications, data mappings, and technical documentation.

Analyze technical requirements and prepare technical solution designs.

Develop and modify integrations, interfaces, extracts, reports, and related technical components.

Perform impact analysis for application and integration changes.

Follow coding, development, documentation, and security standards.

Perform unit testing and support SIT, UAT, and regression testing.

Support technical deployment and post-production validation.

Release, Upgrade & Environment Support

Support UKG releases, patches, upgrades, and platform changes.

Perform technical impact assessments for upcoming UKG releases.

Coordinate deployment activities across development, test, and production environments.

Support production implementation and post-deployment verification.

Troubleshoot issues arising from releases and upgrades.

Maintain technical configuration and environment documentation.

Monitoring & Operational Excellence

Monitor UKG integrations, scheduled jobs, interfaces, and critical technical processes.

Develop proactive monitoring and alerting capabilities.

Identify recurring failures and implement preventive solutions.

Improve technical support runbooks and recovery procedures.

Ensure operational procedures meet security, audit, and compliance requirements.

Identify opportunities to automate repetitive support and monitoring activities.

Reduce manual interventions and recurring incidents through technical improvements.

Improve application and integration observability.

Identify opportunities for proactive issue detection and self-healing.

Contribute to ticket reduction, MTTR improvement, and service reliability initiatives.

Maintain reusable technical knowledge and troubleshooting documentation.

Governance & Stakeholder Management

Participate in operational reviews, problem reviews, change reviews, and service governance meetings.

Provide technical updates for major incidents, risks, changes, and improvement initiatives.

Collaborate with UKG Functional, HR, Payroll, Infrastructure, Security, Integration, and other application teams.

Ensure compliance with agreed SLAs, KPIs, technical standards, and ITIL processes.

Required Skills & Experience

8+ years of relevant UKG/Kronos technical experience.

Strong experience with UKG Workforce Management technical components.

Hands-on experience supporting enterprise integrations.

Strong knowledge of REST APIs, SOAP Web Services, XML, JSON, SQL, and file-based integrations.

Experience troubleshooting complex production and integration issues.

Experience supporting payroll-critical integrations.

Strong understanding of enterprise application integration concepts.

Experience in L2/L3 production support and AMS environments.

Experience handling P1/P2 incidents and performing Root Cause Analysis.

Understanding of Incident, Problem, Change, Release, and Knowledge Management processes.

Strong analytical and troubleshooting capabilities.

Strong communication and stakeholder management skills.

Preferred Skills

UKG technical certification(s).

UKG Workforce Central experience.

Experience with middleware/integration platforms.

Experience with ServiceNow or similar ITSM platforms.

ITIL certification.

Experience with monitoring and automation tools.

Exposure to Agile and DevOps practices.

Experience supporting large-scale/global UKG environments.

Additional Requirements

Must be willing to work from the office 5 days a week.

Must be able to work from Bengaluru, Noida, or Hyderabad.

Must be flexible to support business-critical activities outside regular business hours when required.

Flexibility is required for payroll-critical processing, financial close cycles, production deployments, major incidents, system upgrades, releases, and other critical business events.

May be required to participate in planned weekend or extended-hours support based on business needs.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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