Senior Technical Support Team Leader - Digital Technology

Baker Hughes Oilfield Services India Private Limited

Bengaluru

On-site

INR 1,500,000 - 2,100,000

Full time

10 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Wellbeing activities

Life insurance

Disability programs

Tailored financial programs

Job summary

Baker Hughes Oilfield Services India Private Limited is seeking a Senior Team Leader for End User Support Engineering. The role focuses on post-sales technical support for Cordant and Bently Nevada products, with remote and on-site service options.

Responsibilities include troubleshooting hardware/software, maintaining SFDC case logs, developing the knowledge base, and collaborating with cross-functional teams to deliver excellent customer value.

Qualifications

Bachelor's degree in STEM field from an accredited college or university.
Strong written and verbal communication skills in English.
Experience in post-sales technical support and customer service.
Familiarity with IoT, cloud computing, and hardware/software basics.

Responsibilities

Provide post-sales technical support for Cordant and Bently Nevada products and services.
Troubleshoot hardware and software issues and guide customers remotely or on-site as needed.
Maintain case records in SFDC and contribute to the knowledge base.
Collaborate with Sales, Services, and Engineering to resolve complex issues.
Produce clear technical reports and share best practices with the team.

Skills

Customer support

Technical troubleshooting

English communication

Problem solving

Documentation

Team collaboration

Education

Bachelor's Degree in STEM Field

Tools

SFDC (Salesforce)

Job description

Digital Technology Senior Team leader - End User Support Engineering Lead Cordant Technical Support Engineer

Are you an experienced Lead Cordant Technical Support Engineer looking for a new role? Would you like to be a part of successful team? A technical role responsible for Post Sales support of Cordant and Bently Nevada products and Services. This can include technical support for customer requests, remote help, field services, or other service requests. Support to be delivered primarily via email/web/remote services, telephone, or teleconference. This role contributes to the effectiveness and growth of our IoT products and Technical Support team by providing technical assistance using deep technical expertise.

Role Summary

Baker Hughes has an opening for a Technical Support Specialist located in India. As a Bently Nevada Lead Technical Support Specialist for Baker Hughes, you will be tasked with providing complete customer support and resolution of post-sales technical issues. This includes active, online system troubleshooting and issue resolution for Cordant and Bently Nevada hardware, software, Cloud computing, IoT, and services products. The Bently Nevada Technical Support (TS) centers are located strategically to provide support to customers around the world. TS provides expertise through their knowledge of the products and close relationships with technical supporting staff. They are our face to the customer when customers are looking for technical support and issue resolution. Bently Nevada’s TS is a key pillar to our organization as it is typically the first line of defense to all customer and product related issues.

Essential Responsibilities

Treat all HSE topics and Safety as top priority.
Provide strong customer value delivery.
Focus, Develop and execute technical support strategy associated with all Bently Nevada hardware and software products.
Work hand in hand with Sales, Services, and Engineering to solve complex technical issues.
Utilize SFDC case logging tools to ensure proper case tracking and timely case closure.
Development of Cordant and Bently Nevada Technical Support Knowledge Base.
Present technical subjects to varied audiences including customers technical expert.
Desire to learn and teach others.
Strong problem-solving skills.
Team player – working closely with Product Line / Customer Experience, Services, Sales, Engineering Technology, and other online support teams.
Diagnose Hardware and Software problems.
Provide technical direction, and assistance to the customer, user, and other service personnel in the diagnostic and long‑term maintenance of Bently Nevada Hardware and Software.
Excellent written and verbal communication skills to convey technical concepts to business and technical personnel.
Complete documentation of findings / recommendations.
Create, review, and interpret technical reports (Knowledge Base).
Assess site Safety and work per BH Health, Safety and Environmental Policies Drive customer satisfaction through commitment to quality.

Eligibility Requirements

Travel 10% of the time to visit customers, as required.
Possess a valid driver's license and passport (or able to obtain a passport).
Bachelor's Degree in in STEM Field (Science, Technology, Engineering, Math) from an accredited college or university (associate degree in a STEM field from an accredited college or university with 6 years of experience or equivalent.
Ability to obtain certifications needed for customer site entry if needed.
Strong written and verbal communication skills to convey technical concepts to business and technical personnel in English Language.

Desired Characteristics

Demonstrate confidence and assurance dealing with people.
Self-starter with minimal supervision requirements; able to work independently; ability to prioritize, organize work, and meet deadlines.
Ability to set/meet aggressive targets and work under stressful working conditions.
Experience working under stressful working conditions.
Strong computer skills; both Hardware and Software, operating systems, plus modern office skills.
Experience with Networking devices, protocols, IoT, and cloud computing.
Knowledge of industrial plant machinery operation and controls systems.
Machinery Knowledge (Steam Turbine, Compressors, Gas Turbine, Pumps, Motors).
Industry Process knowledge (Power Gen, LNG, Fertilizer, Ethylene, manufacturing…)
Knowledge of machinery protection and management systems.

Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input.

Join us, and you can expect: