Senior Technical Support Professional

Siemens; Chennai; Hybrid; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid working opportunities

Diverse and inclusive culture

Continuous learning and development

Job summary

Siemens is seeking a Senior Technical Support Professional in Chennai to resolve customer requests via multiple channels, troubleshoot software and networking issues, and publish helpful knowledge resources. You will collaborate with internal teams and contribute to training programs while maintaining thorough records of interactions.

The role emphasizes strong communication, customer relationship management, and the ability to handle multiple issues with quality service in a hybrid work

Qualifications

• Bachelor's degree in Engineering, IT, CS or related discipline.
• 2-6 years in Technical Support, Customer Support Eng., Product Support or related roles.
• Strong troubleshooting and analytical skills across software, networking and systems.

Responsibilities

• Resolve customer support requests via email, phone, remote and on-site visits with high customer satisfaction.
• Troubleshoot and analyze product issues and provide effective solutions and action plans.
• Publish Knowledge Base articles, FAQs, and conduct webinars to improve self-service.

Skills

Troubleshooting

Analytical skills

Customer communication

Networking knowledge

Windows administration

Education

Bachelor's degree in Engineering / IT / CS

Tools

Windows Server

Networking equipment

Job description

Job Description:

Hello Visionary!

We empower our people to stay resilient and relevant in a constantly evolving world. We're looking for individuals who are eager to learn, innovate, and make a meaningful impact. If you are passionate about technology and customer success, we'd love to have you on our team.

Senior Technical Support Professional

You’ll Make a Difference By

• Resolving customer support service requests through Email, Phone, Remote Support, and On-site visits while ensuring high levels of customer satisfaction.
• Troubleshooting and analyzing product-related issues in a timely manner and providing customers with effective solution recommendations and action plans.
• Publishing Knowledge Base articles, FAQs, and conducting webinars to proactively address customer concerns and improve self-service capabilities.
• Collaborating with internal technical teams and participating in knowledge-sharing sessions to promote best practices and stay updated on new technologies and applications.
• Building technical and domain expertise on management stations and integration platforms by setting up and validating customer environments in test laboratories.
• Administering hotline support services and software download platforms for global and regional customers.
• Supporting the development and delivery of technical training programs for customers, partners, and internal teams.
• Maintaining accurate records of customer interactions, technical resolutions, and service activities within the support management system.
• Providing timely updates and effective communication to customers throughout the issue resolution lifecycle.

You’ll Win Us Over By

• Holding a Bachelor's degree in Engineering, Information Technology, Computer Science, or a related discipline.
• Having 2-6 years of experience in Technical Support, Customer Support Engineering, Product Support, or related functions.
• Demonstrating strong troubleshooting and analytical skills across software, networking, and system environments.
• Possessing knowledge of IP Networking, Windows operating systems, server infrastructure, and integration technologies.
• Exhibiting strong communication, presentation, and customer relationship management skills.
• Being able to manage multiple customer issues simultaneously while maintaining service quality and response commitments.
• Having experience in customer training, technical documentation, or knowledge management activities.

Preferred Qualifications

• Experience with enterprise software applications, integration platforms, or video/security management systems.
• Relevant technical certifications in networking, Windows administration, cybersecurity, or product-specific technologies.
• Experience in conducting technical webinars and customer enablement programs.

We’ll Support You With

• Hybrid working opportunities.
• Diverse and inclusive culture.
• Continuous learning and development programs.
• Exposure to global customers and cutting-edge technologies.
• Opportunities to work alongside industry experts and cross-functional teams.

Join us and be yourself!

This role is based in Chennai, where you'll get the chance to work with teams building the next generation of cloud platforms and data solutions that drive innovation at scale.

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

We're Siemens. A collection of over 312,000 minds building the future, one day at a time across the globe. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need.

Bring your curiosity and imagination and help us shape tomorrow.

Find out more about Siemens careers at: www.siemens.com/careers #STS