Senior Technical Support Engineer

Nightfall; Bengaluru; Hybrid; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Equity and 401k

Parental leave

Home office stipend

Flexible time off

Commuter options

Wellness reimbursement

Job summary

Nightfall in Bengaluru is seeking a Senior Technical Support Engineer to help customers deploy and optimize our data security platform across SaaS apps, APIs, and endpoints. You will resolve issues within SLA, troubleshoot integrations, and guide customers through onboarding.

This role blends technical depth with customer education, requiring strong logs analysis, API troubleshooting, and collaboration with Engineering and Product to improve the platform.

Qualifications

• 4+ years in Technical Support or similar SaaS role.
• Hands-on with security/data platforms (DLP, SIEM, SOAR, CASB).
• Strong troubleshooting with APIs, integrations, logs, and cloud architectures.
• Experience with macOS and Windows endpoints.

Responsibilities

• Resolve issues across SaaS apps, APIs, and integrations.
• Troubleshoot Nightfall integrations on SaaS platforms.
• Diagnose API authentication and data-flow errors.
• Support SIEM/SOAR integrations, webhooks, and workflows.
• Troubleshoot endpoint deployments (MSI, PKG, macOS profiles).
• Collaborate with Engineering and Product to drive improvements.
• Create and maintain knowledge base content (KCS).
• Assist deployments and onboarding, including detectors.

Skills

Technical Support

SaaS

APIs

Logs analysis

macOS

Windows

PowerShell

Bash

Command-line

Root cause analysis

Customer education

Zoom calls

Tools

SIEM

SOAR

DLP

CASB

Cloud security

AWS

GCP

Azure

Job description

Help us Build the Data Security Layer for the AI era

Data security hasn't caught up to how fast AI is moving. We're closing that gap — building the platform that lets the world's most ambitious AI companies innovate without exposing what matters most.

Helping everyone from startups to Fortune 500 enterprises protect their data

We believe data protection has to work intelligently and invisibly, or it won't work at all. Security teams shouldn't need to stitch together five different tools, wade through endless false positives, and still miss critical events. We're building toward a future where any company—from a 50-person startup to a Fortune 500—can protect their sensitive data across every SaaS app, every AI tool, and every endpoint without slowing anyone down.

Who we are

Founded by an early Uber Eats engineer and investors from Venrock and Bain Capital Ventures, we are a team of machine learning engineers, security practitioners, and product builders with experience spanning Uber, Harness, Microsoft, Symantec, Code42, Rubrik, and Skyhigh Security.

Life at Nightfall

Development

Competitive pay, equity, and 401k plan

Regular, thoughtful compensation reviews

Flexibility

Flexible time off

Company wide holidays

Flexible commuter options

Generous parental leave policy

Reimbursement for home office, fitness, and mental wellness expenses

Join our team

If you can't find what you're looking for, check back often as new positions open up frequently.

Senior Technical Support Engineer

Employment Type

Full time

Location Type

Hybrid

Department

GTM

About Nightfall:

Nightfall is the AI-native, unified data loss prevention and insider risk management platform that protects sensitive data across SaaS apps, GenAI tools, email, endpoint devices, and more. Hundreds of customers, spanning AI innovators to top 10 banks, trust Nightfall to detect and stop data exfiltration at scale. Nightfall enables organizations to innovate freely without the risks of losing intellectual property or exposing customer data. Our agentic platform helps security teams regain their time by putting data loss prevention on autopilot. With automatic remediation, security violations can be resolved automatically before they become incidents, and end-users can be automatically trained and coached in the moment to self-heal violations that they introduce.

Nightfall is backed by leading VC firms including Bain Capital Ventures (Enrique Salem - former CEO of Symantec), Venrock (early investors in Cloudflare), WestBridge Capital, Pear VC (early investors in Dropbox and Doordash), and a cadre of cybersecurity leaders including Frederic Kerrest (founder of Okta), Maynard Webb (former COO of eBay), Ryan Carlson (President of Chainguard), Kevin Mandia (founder of Mandiant), and many others.

About the role:

The Technical Support Engineer is a customer-facing role responsible for troubleshooting, supporting, and optimizing SaaS platforms, as well as assisting with endpoint deployments. This role combines technical knowledge and customer service, ensuring issues are resolved within SLA, while helping our customers be successful.

What You’ll Do

Resolve customer issues across SaaS apps, APIs, and integrations

Troubleshoot Nightfall integrations across SaaS platforms, such as Google Workspace, Gmail, M365, Slack, Salesforce, and more.

Diagnose API issues including authentication, request/response errors, and data flow

Support SIEM/SOAR integrations, webhooks, and automation workflows

Troubleshoot endpoint deployments - MSI, PKG, macOS profiles, and scripts

Support and troubleshoot deployments via MDM (Workspace ONE, Jamf, Kandji, Intune)

Collect and analyze logs across system, application, and security layers

Create and maintain knowledge base content using KCS practices

Support customer deployments and onboarding engagements, including endpoint rollout, SaaS integrations, policy configuration, and detector setup.

Support installs and help configure, and integrate the Nightfall platform within complex customer environments, including access controls and encryption.

Partner closely with Engineering and Product to diagnose issues, provide clear repro steps, and drive platform improvements.

Collaborate with Customer Success, Sales, and Solutions Engineering to retain our customers and grow the customer relationship through successful support.

What We’re Looking For

4+ years of experience in a Technical Support, Technical Account Manager, or a similar SaaS role.

Hands-on experience with security or data platforms such as DLP, SIEM, SOAR, CASB, or cloud security solutions.

Strong troubleshooting skills and comfort working with APIs, integrations, logs, and SaaS/cloud architectures.

Experience with macOS and Windows systems and installing endpoints and extensions

Knowledge of PowerShell, Bash, or command-line tools

Experience with integrations, and endpoint troubleshooting

Ability to analyze logs and perform root cause analysis

Experience in not only solving problems for customers but educating them clearly

The desire to spin up a Zoom call with a customer instead of direct-messaging

Have a contagious drive for working with an exciting DLP product from its infancy.

Nice to Have

Experience with AI/ML-driven security tools or data classification platforms.

Familiarity with AWS, GCP, or Azure environments.

Proven startup experience of being successful in a fast-moving environment.

Nightfall AI takes pride in being an equal-opportunity employer. We value a diverse and global talent pool and the collaboration that results from having a diverse and inclusive team. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our hiring decisions are based exclusively on merit, qualifications, and business needs.

Compensation

Employee compensation will be determined based on interview performance, level of experience, specialization of skills, and market rate. During the offer discussion, your recruiter will review the finalized base salary, bonus (for applicable roles), benefits & perks, and stock options as they’ll be reflected in the offer letter.