Senior Technical Solutions Engineer (Platform)

United States Digital Space LLC; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

United States Digital Space LLC is seeking a Frontline Senior Technical Solutions Engineer with 7+ years of experience to join our Platform Support team in Bengaluru. You will act as the primary technical contact for escalated issues on our Data Intelligence platform, driving incident resolution, providing expert troubleshooting, and coordinating with cross-functional teams to improve platform performance.

You will collaborate with engineering, product management, and DevOps to identify

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field; advanced degree or certifications are a plus.
• 7+ years in technical support or engineering for data intelligence platforms or big data tech.
• Strong Spark knowledge and cloud platform experience (AWS/Azure/GCP).
• Experience designing data pipelines and managing distributed computing environments.
• Unix/Linux administration and familiarity with DevOps practices.
• Excellent analytical, communication, and customer-facing skills.

Responsibilities

• Serve as frontline technical contact for escalated issues on the data intelligence platform.
• Lead incident management, root-cause analyses, and preventive action planning.
• Collaborate with engineering, product, and DevOps to drive platform improvements.
• Create and maintain support documentation and training materials.
• Monitor platform performance and implement optimizations for reliability.

Skills

Spark

Cloud platforms (AWS/Azure/GCP)

Data pipelines

Distributed computing

Unix/Linux administration

DevOps practices

Log analysis & monitoring

Troubleshooting

Communication

Education

Bachelor’s degree in Computer Science or Engineering

Advanced degree or relevant certifications desirable

Tools

Hadoop

Kafka

NoSQL databases

CI/CD pipelines

Job description

P-1376

Job Overview:

We are seeking a highly skilled Frontline Senior Technical Solutions Engineer with over 7+ years of experience to join our Platform Support team. This role is pivotal in delivering exceptional support for our the company Data Intelligence platform, addressing complex technical challenges, and ensuring the seamless operation of our data solutions. As a frontline engineer, you will be the primary point of contact for critical issues, working closely with both internal teams and customers to resolve high-impact problems and drive platform improvements.

Key Responsibilities:

• Frontline Support: Serve as the primary technical point of contact for escalated issues related to the the company Data Intelligence platform. Provide expert-level troubleshooting, diagnostics, and resolution for complex problems affecting system performance and reliability.
• Customer Interaction: Engage with customers directly to understand their technical issues and requirements. Provide timely, clear, and actionable solutions to ensure high levels of customer satisfaction.
• Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly. Conduct thorough root cause analyses and develop preventive measures to avoid recurrence.
• Collaboration: Work closely with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the the company Data Intelligence platform.
• Documentation and Knowledge Sharing: Create and maintain detailed documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and create training materials to assist other support engineers.
• Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues before they impact customers. Implement optimizations and enhancements to improve platform stability and efficiency.
• Platform Upgrades: Manage and oversee the deployment of the company Data Intelligence platform upgrades and patches, ensuring minimal disruption to services and maintaining system integrity.
• Innovation and Improvement: Stay abreast of industry trends and advancements in the company technology. Propose and drive initiatives to enhance platform capabilities and support processes.
• Customer Feedback: Collect and analyze customer feedback to drive continuous improvement in support processes and platform features.

Qualifications:

• Experience: Minimum of 7 years of hands-on experience in a technical support or engineering role related to the company Data Intelligence platform, cloud data platforms, or big data technologies.
• Technical Skills: A deep understanding of the company architecture and Apache Spark™, along with experience in cloud platforms like AWS, Azure, or GCP, is essential. Strong capabilities in designing and managing data pipelines, distributed computing are required. Proficiency in Unix/Linux administration, familiarity with DevOps practices, and skills in log analysis and monitoring tools are also crucial for effective troubleshooting and system optimization.
• Problem-Solving: Demonstrated ability to diagnose and resolve complex technical issues with a strong analytical and methodical approach.
• Communication: Exceptional verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders.
• Customer Focus: Proven experience in managing high-impact customer interactions and ensuring a positive customer experience.
• Collaboration: Ability to work effectively in a team environment, collaborating with engineering, product, and customer-facing teams.
• Education: Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree or relevant certifications are highly desirable.

Preferred Skills:

• Experience with additional big data tools and technologies such as Hadoop, Kafka, or NoSQL databases.
• Familiarity with automation tools and CI/CD pipelines.
• Understanding of data governance and compliance requirements.

Why Join Us?

• Innovative Environment: Work with cutting-edge technology in a fast-paced, innovative company.
• Career Growth: Opportunities for professional development and career advancement.
• Team Culture: Collaborate with a talented and motivated team dedicated to excellence and continuous improvement.

Benefits

At the company, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

About the company

the company is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the the company Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, the company offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow the company on LinkedIn, X, YouTube, and Instagram.

Our Commitment to Diversity and Inclusion

At the company, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at the company are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.