Manager - Tech Solutions (Big Data / AI)

United States Digital Space LLC; Bengaluru; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

United States Digital Space LLC expects a seasoned Manager (Data & AI) to lead and grow a regional team of Data & AI specialists in India, ensuring resiliency and smooth operation of customer production workloads. This leader will align with global teams to provide 24x7 support coverage and engage with top customers on their Data & AI strategy.

The role requires deep IT experience with a focus on data engineering, big data, and cloud.

Qualifications

• Minimum 3+ years of people leadership experience as a manager.
• 12+ years in IT with software engineering background and data engineering focus.
• Customer-facing experience is highly desirable and beneficial.
• Hands-on experience in production with at least two of: Spark/Hadoop/Kafka, ML/AI, Data Science/Streaming.

Responsibilities

• Lead and grow a regional Data & AI technical experts team in India.
• Ensure 24x7 support coverage by coordinating across APJ/EMEA with global teams.
• Engage with top customers to align Data & AI strategy with product engineering and sales.
• Partner with internal product engineering to improve products for reliability and supportability.

Skills

People leadership

Customer facing experience

Distributed systems troubleshooting

Ownership mindset

Education

Bachelor’s/Master’s in Computer Science or equivalent

Tools

Spark

Hadoop

Kafka

Job description

CSQ127R179

Mission

The Manager (Data & AI) for Technical Solutions Engineering will be responsible for leading and growing a regional team of Data & AI technical experts in India, focused on providing resiliency and smooth operation of customer production workloads. This leader will oversee support operations during APJ and EMEA business hours with close alignment with other global teams to ensure 24x7 support coverage through coordination with other regions. This team resolves complex and long-running data engineering use cases raised by the company customers to support the success of live use cases - which includes performance optimization, ensuring resiliency of production jobs, helping customers stabilize workloads on new products and features, and more. You will be able to understand the real-world business problems our customers are solving with data and are committed to helping them achieve reliability and performance of their systems to meet their goals.

The impact you will have:

• Serve as the Tech Solutions Managerfor an elite team of Data & AI specialists that can provide coverage of customers across EMEA & APJ business hours.

• Grow the technical expertise of the team to support successful adoption of new products and features of the the company platform for customer production workloads.

• Engage with top customers to understand how to support their business needs with their Data & AI strategy, in collaboration with field engineering and sales when required.

• Partner with internal product engineering teams to make the company products better and more supportable.

• Understand how to maintain high reliability of the the company platform to successfully achieve customer business goals.

Competencies & Requirements

• Proven people leadership experience: at least 3+ years as a manager

• 12+ years in the IT industry, with a strong background in Software Engineering with specialization in Data Engineering, ideally with Big Data & Cloud experience.

• Experience leading teams either in engineering, technical support, or consulting. Support experience is not required - but customer facing experience is highly desirable.

• Hands-on experience in at least two of the following at production scale:

• Big Data (Spark, Hadoop, Kafka)

• Machine Learning / Artificial Intelligence projects

• Data Science / Streaming use cases

• Spark expertise is a big advantage.

• Strong background in customer-facing support leadership roles.

• Excellent troubleshooting skills across distributed systems.

• Strong ownership mindset with ability to thrive in a fast-paced, startup-like environment with evolving needs.

• Bachelor’s/Master’s in Computer Science or equivalent technical field.

About the company

the company is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the the company Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, the company offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow the company on LinkedIn, X, YouTube, and Instagram.

**Benefits

**At the company, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At the company, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at the company are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

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