Senior Technical Product Manager

Exotel; Bengaluru; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Exotel is seeking a Product Owner to own the largest surface we run—the platform with Voice APIs, recording status callbacks, throttling APIs, and future primitives. You will define what gets built, why it matters, and how success is measured, in close partnership with Engineering leadership and the go‑to‑market team.

If you want an environment where technical depth is respected and the roadmap carries real revenue weight, this is the seat for you.

Qualifications

• Experience owning real systems and making product decisions.
• 3–4 years in technically complex domains (CPaaS, telephony, API platforms).
• Can read system design docs and discuss estimates.
• Writes PRDs referenced by engineers.
• Has conducted discovery and built user stories from first principles.
• Defends prioritisation with data.
• Translates vague mandates into executable roadmaps.

Responsibilities

• Define platform strategy and roadmap 12–18 months across a broad surface.
• Own platform APIs and payload surface including advanced callbacks and primitives.
• Oversee cross‑product platform integrations with platformbot, CQA, contact centre, and streaming.
• Own the developer and enterprise customer experience with top accounts (NPS >45).
• Build ground‑up product stories from customer signals and competitive analysis.

Skills

Platform thinking

CPaaS experience

API-first products

Data infrastructure

Telephony knowledge

Engineer turned PM

Roadmap ownership

Job description

Exotel is the operating system for business communications in emerging markets.

Every day, our platform powers the calls, messages and Voice AI interactions that connect a Bajaj agent to a customer, a Zomato delivery partner to a household, a HDFC banker to a borrower, and a Bolna voicebot to millions of end users.

We process billions of minutes and messages annually across India, Southeast Asia, the Middle East and Africa. We are the substrate underneath one of the fastest-scaling contact centre and Voice AI ecosystems in the world.

Own the largest surface we run

Voice powers thousands of enterprise deployments including HDFC, RBL and international BFSI accounts, and sits underneath the fastest-growing segment of our business: Voice AI.

It is also the most complex product surface we operate — ExoML APIs, the voice platform, throttling and traffic management, LeadAssist, recording infrastructure, K8S-based enterprise deployments and real-time telephony reliability across geographies.

This role is the product owner for that surface.

You define what gets built, why it matters and how success is measured, in close partnership with our Engineering leadership and the go-to-market team.

If you want an environment where technical depth is respected, product craft is expected, and the roadmap has real revenue and enterprise weight behind it, this is that seat.

What You Will Own

• Platform strategy and roadmap - outcomes, sequencing, and trade-offs across a 12–18 month horizon. Build ground-up product stories from customer signals, QBR data, competitive analysis and platform reality. You are not processing inbound requests.
• Platform APIs and payload surface — including AMD, recording status callbacks, disconnectedBy, throttling APIs, and the next generation of programmable platform primitives.
• Cross-product platform integrations - with platformbot, CQA, contact centre, and streaming.
• The developer and enterprise customer experience - including QBR ownership on top 20 accounts and Developer NPS >45 across the API surface.
• Build ground-up product stories from customer signals, QBR data, competitive analysis, and platform reality — not just processing inbound requests.

What We’re Looking For

We care more about what you have actually owned than your previous title.

You have ideally:

• Built real systems as an engineer, and now want to own the product decisions behind them.
• Spent at least 3-4 years operating in technically complex domains — CPaaS, telephony, developer platforms, API-first products, data infrastructure or equivalent.
• Read system design docs, held your own in a review with a staff engineer, and known when an engineering estimate is soft.
• Written PRDs engineers actually reference.
• Done real discovery and built user stories from first principles.
• Defended prioritisation with data.
• Taken vague mandates and converted them into executable roadmaps without heavy hand-holding.
• Committed publicly and held yourself accountable, including to slips.
• Known when to move fast and when to wait, when to be direct and when to be diplomatic, when to hold a scope and when to renegotiate.

This Role May Be a Strong Fit If You Are

A product manager from a CPaaS-adjacent developer platform — auth, messaging, payments, analytics infrastructure. The domain-specific telephony knowledge can be built. The platform thinking and API-product craft cannot.

This is probably not the right role if:

• Your experience is primarily roadmap execution and processing inbound requests.
• You have not worked in a technically complex domain and do not want to start.
• You need a well-defined mandate and close supervision to make progress.