Senior Technical Process Manager Change Manager

Deutsche Telekom AG; India; Remote; INR 4,411,000 - 6,512,000; Full time

Job summary

Deutsche Telekom IT Solutions in Hungary is seeking an experienced Change Manager to support the IHOC deployment. You will review and adapt process documentation, manage tooling and licenses, and coordinate with vendors and stakeholders to ensure operational readiness.

The role requires 2-3 years in change management, strong ITIL knowledge, and business-level German (C1). On-call availability is expected as part of the responsibilities.

Qualifications

• 2-3 years of experience in Change management process.
• Strong understanding of ITIL and IT service processes.
• Excellent German language skills in spoken and written (C1).
• Willingness to be on call/regularly available.

Responsibilities

• Operational Standards Management: Maintains and updates operational procedures, methodologies, and documentation.
• Tooling Ownership: Provides, configures, and manages monitoring, reporting, and service management tools.
• License &Vendor Coordination: Oversees tool license inventory, renewals, and coordination with vendors.
• KPI & Performance Monitoring: Tracks operational KPIs, SLAs, performance, availability, and capacity trends.
• Process & Maturity Reviews: Conducts operational audits and maturity assessments and drives improvements.
• Cross-Stakeholder Coordination: Aligns operations, suppliers, and project teams on operational readiness topics.
• Operational Insights Support: Provides data to incident, continuity, configuration, and availability processes.
• Supplier Performance Oversight: Supports supplier reviews and coordinates escalations when needed.
• Lead and maintain the change management processes and ensure the quality.

Skills

Change management

ITIL processes

Incident management

German language (C1)

On-call readiness

Job description

Job Description:

Company Description

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

IHOC (Identity & Healthcare Operation Center) is currently being deployed/implemented. In this context a resource is needed to review, adapt and support process documentation during implementation phase.

The main tasks:

• Operational Standards Management: Maintains and updates operational procedures, methodologies, and documentation
• Tooling Ownership: Provides, configures, and manages monitoring, reporting, and service management tools
• License & Vendor Coordination: Oversees tool license inventory, renewals, and coordination with vendors
• KPI & Performance Monitoring: Tracks operational KPIs, SLAs, performance, availability, and capacity trends
• Process & Maturity Reviews: Conducts operational audits and maturity assessments and drives improvements
• Cross-Stakeholder Coordination: Aligns operations, suppliers, and project teams on operational readiness topics
• Operational Insights Support: Provides data to incident, continuity, configuration, and availability processes
• Supplier Performance Oversight: Supports supplier reviews and coordinates escalations when needed
• Lead and maintain the change management processes and ensure the quality

Qualifications

Requirements:

• 2-3 years of experience in Change management process
• Strong understanding of ITIL and IT service processes
• Excellent German language skills in spoken and written (C1)
• Willingness to be on call/regularly available

Required skills:

• Evaluation in ITIL Processes
• Experience in Incident Management process

Language skills

• German - Business fluent
• English in B2 level

Personal skills and experiences:

• Very good communication and presentation skills
• Team player with a proactive way of working
• Customer-centric mindset

Additional information

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.