Senior Provisioning Service Quality Manager Operations Expert

Deutsche Telekom; India; Remote; INR 9,448,000 - 13,647,000; Full time

Job summary

Deutsche Telekom IT Solutions is seeking an experienced Provisioning Service Quality Manager / Operations Expert (m/f/d) with a strong focus on Linux, Oracle SQL/PL-SQL, and Networking. You will work to analyze and resolve complex issues across Linux, databases, and networks while coordinating fixes and ensuring SLA adherence.

The role requires incident/problem/change management experience, plus familiarity with Kubernetes, Docker, GitLab, and CI/CD to support modern IT delivery.

Qualifications

• Experience with Linux/Unix systems and shell scripting.
• Strong Oracle SQL/PL-SQL expertise and database analysis.
• Well‑versed in networking concepts and troubleshooting.
• Proficient English (B2 or higher).

Responsibilities

• Support Incident, Problem, and Change Management – Focus BSS/OSS.
• Analyze and troubleshoot complex application, database, Linux, and network issues.
• Perform log analysis, database analysis, and performance tuning.
• Coordinate, track, and support the implementation and deployment of fixes.
• Ensure adherence to OLA/SLA timelines across all involved units.

Skills

Linux/Unix

Oracle SQL/PL-SQL

Networking

English

Tools

Kubernetes

Docker

GitLab

CI/CD

ELK Stack

Scrum/DevOps

Job description

Job Description:

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.

Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

Role Overview

We are looking for an experienced Provisioning Service Quality Manager / Operations Expert (m/f/d) with a strong focus on Linux, SQL (Oracle) and Network skills.

Key Responsibilities

• Support Incident, Problem, and Change Management – Focus BSS/OSS
• Analyze and troubleshoot complex application, database, Linux, and network issues
• Perform log analysis, database analysis, and performance tuning
• Coordinate, track, and support the implementation and deployment of fixes
• Ensure adherence to OLA/SLA timelines across all involved units

Core Skills

• Linux/Unix: Several years of hands‑on experience, including shell commands, scripting, jobs, permissions, and log analysis
• Oracle SQL/PL‑SQL: Extensive experience with large databases, complex SQL scripts, database analysis, and performance tuning
• Networking: Strong knowledge of network technologies, interfaces, server/network communication, and troubleshooting
• English: Minimum B2 level, with strong communication skills

Additional Skills

• Experience in software development
• Kubernetes, Docker, GitLab, and CI/CD
• ELK Stack (Elasticsearch, Kibana, Beats, Logstash)
• Scrum / DevOps
• Rating & Billing experience is a strong advantage
• RAN knowledge is beneficial but not required

Personal Skills

• Independent, structured, analytical, and responsible working style
• Strong team player in distributed and international environments
• Experience with Incident, Problem, Change Management, and projects

Requirements: