Senior Technical Consultant_ITAM

Fujitsu; Hyderabad; On-site; INR 2,400,000 - 4,800,000; Full time

Job summary

Fujitsu India is seeking an experienced ServiceNow Lead to drive end-to-end implementations across ITSM, ITOM, HR, and governance. You will own technical delivery, manage client expectations, and guide a consulting team through architecture, design, and development phases.

The role requires strong stakeholder communication, hands-on scripting (JavaScript/GlideScript), and a proven ability to deliver complex cloud-based solutions on time and within budget.

Qualifications

• 8+ years of IT service management or ServiceNow implementations.
• 5+ years hands-on ServiceNow configuration and customization across multiple modules.
• Strong client relationship management and workshop facilitation experience.
• ServiceNow certifications (System Administrator or Application Developer) preferred.

Responsibilities

• Lead full-lifecycle ServiceNow implementations from discovery through go-live and post-implementation support.
• Own delivery outcomes, quality standards, timeline adherence, and budget management with full accountability.
• Execute technical delivery across multiple ServiceNow modules and integrations.

Skills

ServiceNow architecture

JavaScript / GlideScript

Client stakeholder management

Team leadership

ITIL knowledge

Tools

ServiceNow

APIs & Integrations

CMDB

ITSM/ITOM modules

Job description

Job Description:

Job Location: Pune, Noida, Chennai, Hyderabad, Bangalore

Location Flexibility: Multiple Locations in Country

Req Id: 11430

Posting Start Date: 8/31/26

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

ServiceNow Technical Architecture & Implementation Client Stakeholder Management & Communication Delivery Leadership & Team Mentoring

Leadership & Delivery

Lead full-lifecycle ServiceNow implementations from discovery through go-live and post-implementation supportOwn delivery outcomes, quality standards, timeline adherence, and budget management with full accountabilityMake independent technical and architectural decisions aligned with client requirements and best practicesExecute technical delivery across multiple ServiceNow modules (incident management, change management, CMDB, ITSM, ITOM, custom development, integrations, or other platforms as required)

Stakeholder & Client Management

Serve as primary client-facing delivery lead; manage expectations, communicate progress, and resolve issues transparentlyConduct requirements analysis, design reviews, and technical workshops directly with client stakeholdersBuild and maintain client relationships; demonstrate commercial acumen and business-focused thinking

Technical Delivery & Hands-On Work

Design and implement ServiceNow solutions using best practices and platform capabilitiesPerform hands-on configuration, customization, and development as needed to ensure quality outcomesEnsure code quality, adherence to standards, and comprehensive testing throughout implementationDrive process optimization and value realization for the client

Team & Knowledge Leadership

Lead and mentor consulting team members; provide technical guidance and capability buildingConduct knowledge transfer and ensure team development aligned with delivery outcomes

Required Qualifications & Experience

8+ years of professional experience in IT service management, ServiceNow implementations, or related enterprise software delivery5+ years of hands-on ServiceNow configuration, development, and customization across multiple modulesProven track record leading complete implementations independently from scoping through go-liveStrong technical foundation in ServiceNow architecture, workflows, business rules, scripting (JavaScript/GlideScript), and integrationsDirect experience managing client relationships, conducting workshops, and communicating technical concepts to non-technical stakeholdersDemonstrated commercial awareness: ability to scope work, manage timelines and budgets, and identify upsell opportunitiesServiceNow platform certifications (System Administrator, Application Developer, or higher) strongly preferredCore Competencies

Core Competencies

Technical Expertise Deep ServiceNow platform knowledge; ability to architect and build complex solutions with minimal guidanceDatabase design, systems integration, API development, and troubleshooting complex technical issues

Communication & Stakeholder Management

Excellent written and verbal communication in English; ability to communicate clearly with executives, technical teams, and end-usersStakeholder management: building trust, managing expectations, and resolving conflicts professionallyPresentation and facilitation skills; comfort leading technical and business discussions

Problem-Solving & Delivery

Strong analytical and problem-solving capability; ability to work through ambiguous requirementsProject leadership: disciplined approach to planning, risk management, and delivery accountabilityQuality focus: attention to detail, testing rigor, and commitment to best practices

Leadership & Mentoring

Team leadership: ability to motivate, develop, and hold team members accountableMentoring mindset; commitment to developing capability in others

Preferred Qualifications

Experience with multiple ServiceNow modules (ITSM, ITOM, HR, Procurement, Governance)Background in offshore delivery or distributed team leadershipExperience with implementation methodology frameworks (Agile, Waterfall, Hybrid)Track record in capturing and delivering commercial value; experience in presales or opportunity scopingBackground in ITSM or IT governance; ITIL certification a plus

Relocation Supported:

Visa Sponsorship Approved

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it is the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.