Senior Technical Consultant

Docusign; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A technology solutions provider is seeking a Technical Consultant in Bengaluru to support the deployment of the Agreement Cloud platform and eSignature solutions. Responsibilities include developing solutions, managing customer expectations, and producing implementation documentation. The ideal candidate has 5+ years of customer-facing technology experience, a degree in Computer Science, and strong expertise in SaaS and API integrations. Excellent communication skills are essential for ensuring project success and customer satisfaction.

Qualifications

• 5+ years of experience working directly with customers to understand business needs.
• Demonstrated software development expertise, especially with SaaS technologies.
• 5+ years of product/custom engineering development experience.

Responsibilities

• Develop solutions for customers' Agreement Cloud platform deployment.
• Work closely with internal and external resources to manage customer expectations.
• Produce client-facing documentation per Docusign's implementation methodology.

Skills

Software development skills

Customer relationship management

Technical solution design

API middleware development (Mulesoft)

Cloud technology innovation

Education

Bachelor’s degree in Computer Science or equivalent

Tools

Salesforce Apex

.NET

Java

PHP

Ruby

Azure

AWS

Job description

What you’ll do

The Technical Consultant (TC) works within Docusign’s professional services organization, composed of Product Consultants, Project Managers, Architects, and other Technical Consultants. The TC acts as the primary technical subject matter expert in support of customers and partners deploying Docusign Agreement Cloud platform and eSignature solutions. The successful candidate will possess the ability to understand complex business requirements and design technical solutions to meet those needs. This role is responsible for ensuring implementation project success by assisting in the deployment of out‑of‑the‑box connectors or providing specialist knowledge of Docusign APIs in support of custom integrations. Finally, the TC will play a critical part in the continued success of customers’ accelerated adoption of the Docusign Agreement Cloud and the overall success of the Professional Services team.

This position is an individual contributor role reporting to the Regional Delivery Manager – India.

Responsibilities

• Develop solutions for customers’ Agreement Cloud platform deployment using a variety of technologies
• Be a trusted leader to work closely with internal and external resources to manage customer expectations as well as removing roadblocks for successful projects resulting in high customer satisfaction
• Work with Engagement Managers to scope additional use cases to enable strong adoption, renewal, and upsell
• Support organization initiatives to enhance and expand our team’s knowledge and our services offerings
• Produce and manage client‑facing documentation per Docusign’s implementation methodology
• Innovate and develop new solutions leveraging cloud technology, along with the entire stack of Docusign Agreement Cloud solutions

What you bring

Basic

• Bachelor’s degree in Computer Science or equivalent
• 5+ years experience working directly with customers to understand business needs and applying technology solutions to their requirements
• Demonstrated software development, advisory, and consultative expertise, specifically with SaaS technologies including XML (WSDL), REST, SOAP, Publisher/Listener architecture, and software technology including .NET, Java, PHP, Ruby, etc.
• 5+ years product/custom engineering development experience, working with code (C++, C#, or Java, etc.), with SaaS products/platforms

Preferred

• Technical expertise with common SaaS platforms such as Salesforce.com as well as associated managed packages
• Salesforce Apex programming expertise
• Demonstrated design/build experience with cloud‑based architecture
• Experience in .NET / Java development and deployment toolkits, Azure/AWS cloud
• Experience leading larger projects with multiple workstreams, resources, products
• Experience in developing API middleware (such as Mulesoft)
• Excellent written and verbal communication skills
• Ability to identify and resolve ambiguity